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Global Parts, Inc. is a supplier of brand new repair parts, maintenance items and accessories for the heavy duty truck and trailer industry. We specialize in brake, suspension, cargo control, lighting, electrical, exhaust, filtration and body parts for all makes of over-the road trailers and trucks. We also offer a full line of safety related items, shop tools & supplies, as well as a complete line of chrome accessories.
We are proud to be members of Heavy Duty America which gives us access to competitive pricing from all major suppliers of heavy duty parts. This alliance keeps us on the cutting edge of technological advances in the heavy duty trucking industry.
Our goal at Global Parts is to have the part you need in stock and at a competitive price. We trust that these two things, along with our expertise and high level of service will earn your continued business.
- Returns Policy
While we understand that we cannot make everyone happy, we promise to do our very best to do just that. We will always do our best to give any information that you need and describe our items as accurately as possible. Please read all information for an item and ask any questions before you buy. You can always call a customer service representative toll free between 8AM and 5PM EST.
All sales are final. We will accept unused returns within 7 business days. Buyers must contact us upon receipt of merchandise asking for a return authorization. Item must be in same exact condition as received and completely unused for merchandise credit of purchase price. We will only refund the amount of the item itself after we have received the item and it is found to be in the same condition as when we originally shipped and we will then charge a fifteen percent restocking fee. All material damaged in transit must be settled with the freight carrier upon receipt and noted on receipt. No warranty, guarantee or liability (if any) is stated or implied on any product beyond the manufacturer. When returning a defective item (i.e. a light that does not work), the customer will be responsible for shipping the item back to us. Once the item has been returned and tested, we will either replace, or refund the purchase. If the item is tested and indeed found to be defective or faulty, the shipping price incurred to the customer will be refunded as well.
In the rare circumstance where the product does not match the description, we will pay for shipping back to our location and for shipping of the correct item to you. Of course you will be entitled to a full refund if you would rather not have the correct part after our rare mistake. It is our pledge that you will receive the exact item that you bid on, in the condition that we have stated in the auction. We guarantee to correct this type of rare mistake as quickly as possible.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.