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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Senior Emporium is the one-stop shopping destination featuring the broadest selection of products specifically selected to fit the needs of seniors. We offer the highest quality product at the lowest possible price. We have designed our shopping environment easy to navigate and organized to insure your shopping experience is fast, complete and most importantly… satisfying!
- Returns Policy
At Senior Emporium we want our customers to be completely satisfied with their purchases. We take great pride in the quality of our merchandise. If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order for a full refund of merchandise cost.
Due to Health and Safety regulations we cannot accept returns on Hygienic items such as bath benches, toilet seats, etc or disposable items such as diapers, underpads, etc.
All returnable items must be returned in new, unused, and resalable condition inside its original packaging. Any questions, please contact our customer support department @ 1-888-299-5232. Shipping and handling are also non-refundable.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.