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Thank you for shopping with UniGadgets. UniGadgets specializes in distributing of unique innovative gadgets. We undertake a rigid ISO9001 quality assurance system to ensure producing reliable products constantly. Most of our products are compliant with major international standards such as GS, CE, EMC, RoHS, UL, FCC, FDA, etc. We commit ourselves to the development of healthcare, fitness, sporting, security, executive gifts and environmental-friendly products to improve the living quality of every day. With skilled tech-support personnel and dedicated sales team, we are able to present quality merchandise at competitive price with the philosophy of what we do, we do better. With our 45,000 SFT of fulfillment center located in Los Angeles California, we are able to provide you reliable quality products and excellent service and will make your purchase a most impressive one.
- Returns Policy
If you receive product with defect, we will gladly accept exchange within 30 days from receipt of merchandise with the terms below:
1): We only accept return for exchange for manufacturing or workmanship defect. All returns must have all accessories included as it was shipped from our warehouse. You must email us for RMA# (Return Authorization Number) and tell us reason for return prior to send back product. No return will be accepted without RMA# on the package.
2): Customer is responsible for paying shipping costs both ways when returning an item (refundable for manufacturing defective return). 15% restocking fee will be applied if an item being returned is not related to manufacturing defect. We do not accept return for promotion items with free shipping.
3): We are not responsible for your purchase if you ordered the wrong item. Initial and return shipping will be paid by the customer and a 15% restocking fee will also be assessed if you want to return it. Please contact us for a return authorization prior to sending the merchandise back. Opened items cannot be returned. An item is considered open if the manufacturer's original package has been open or cut or the item has been removed from its original packaging for any length of time. If it is determined that item has been opened, the return will not be accepted.
4): All issues, e.g., a customer feels an incorrect item or model was shipped or the condition of item was not as described, must be reported to us within 10 days of the confirmed delivery date of the package. If the issue is not reported within that time-frame, we will be unable to research and try to resolve the issue.
5): Exchange for defective items: Items that arrives defective may be exchanged for the identical item. Please e-mail us details of the problem and contact us for RMA#. We will send out a replacement item upon issuance of a Return Authorization and receipt of the defective unit. You will not be responsible for shipping when replacing a defective item.
6): Shipping damage: If you receive an item that was damaged in shipping, contact us within the next business day so that we can resolve the situation quickly. Please retain the item and all the original packaging materials so that you can send them back for a replacement item.
7): Cancellation requests can take up to a full business day to research and process. Your order may still ship according to your original instructions within this time-frame even if a cancellation request is submitted. Please contact your Seller to request a cancellation.
8) For product technical information, please email us with your inquiry: UniGadgets@Gmail.com
Note: For all massagers and personal care items, due to the hygiene or rehabilitation nature of product, it is non-returnable.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.