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Seller#: 0UHOPTYV4O56H36D6

Mega Retail Store Seller Profile 949-713-1096EXT237 Email This SellerEmail This Seller  See all products from Mega Retail Store See all products from Mega Retail Store

Mega Retail Store is striving to provide the best on-line experience for buying whatever you are looking for. We believe buying on the internet should be easy and fast!!!!

Our sales office is located California, but we do not stock any inventory at our sales office. Instead, we ship from several warehouses located throughout the country. Because we are streamlined to do internet fulfillment, we can not offer any in store pickup.

All items we sell are BRAND NEW, FACTORY SEALED. We strive to be competetive on all of our products. We have modeled our business much like a wholesaler. We sell in huge volume and have streamlined our operations to provide you with the best combination of price/service available anywhere.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (922 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 629 Reviews
newegg
68%
Good Rating + 4 123 Reviews
newegg
13%
Average Rating + 3 42 Reviews
newegg
5%
Poor Rating + 2 29 Reviews
newegg
3%
Very Poor Rating + 1 99 Reviews
newegg
11%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Michael B.
Order Date : 12/21/2016

Rating + 2 Good Product Poor Service

The items arrived in good condition and in plenty of time, but I needed to return them. They didn't fit like we had hoped so I contacted the folks at Mega Retail Store for a return and their service was not good. Very unhelpful. Placed blame on me. We will not be using these folks again.

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La B.
Order Date : 1/6/2017

Rating + 1 Horrible customer service

I would give this negative eggs if the option were available. I would not recommend anyone buying this product or anything else via Newegg. Newegg and Mega have hosed me on the whole deal. They refuse responsibility for their actions and expect you to pay for their mistakes. With both Mega and Newegg, I have never suffered the grief, humiliation, and the insulting of my intelligence. I'm sure this is a fine printer. But, the back end that promotes and sells it are the worst in the world. Shop the "Amzon" store that cannot be mentioned for the exact same thing. It's 30 $ less and the "Amzon" is good for their word. Newegg has lost all the intrinsic value of "Goodwill" and I can't believe that a company I felt was so esteemed is so horrible and uncaring about their mistakes when they make them. Oh, they apologize. Lots of apologizing. But, fixing a problem... They will apologize and tell you that you have to pay, work, and just deal with it. They blundered my order to the point of F*U*B*A*R* and they disrespect disabled veterans. All while apologizing. You are a dang fool if you order from what was once the greatest online company. If you feel a wet stream on your leg, do not allow Newegg to tell you that it is only raining. NEVER AGAIN!

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Kristen P.
Order Date : 12/11/2016

Rating + 1 Customer service is non responsive

Purchase components to build a gaming computer, the power supply to the tower was bad. Called and left message two weeks ago, still have not received a call back.

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Jean M.
Order Date : 12/29/2016

Rating + 5 Thanks

Fast Shipping and response... thanks for all

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Anonymous
Order Date : 12/7/2016

Rating + 1 Very Poor Service

I requested to cancel my order within two hours of placing my order but still seller refused to cancel and shipped the item. The seller told me to request an RMA, which I did and later learned that I should be responsible to return shipping and the seller will also charge me an additional restocking fee. Very poor service, will never buy anything with this seller.

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Anonymous
Order Date : 12/18/2016

Rating + 2 Solid product but poor cancellation policy from this marketplace vendor

Since this was an marketplace vendor there was no way to change my mind a few hours after placing the order. There is a utility on this site but when I notified then about an hour after the initial order that I "wanted to cancel" and order a more expensive processor I only got dead air until a day later when they responded that "it was too late to cancel the order" and the only option was to "refuse receipt". If this had been a NewEgg order, it would have been possible to cancel FAR more easily. Next time I will pay the extra $9 that it would have cost to order direct.

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Salvador B.
Order Date : 10/20/2016

Rating + 1 Bait and Switch Sellers

Here’s the link to the product in question: http://www.newegg.com/Product/Product.aspx?Item=9SIA1UH4TD7969 I ordered it 20 October 2016. It arrived 25 October 2016.

The image is of an SSD that fits into a PCIe slot. That's what I thought I ordered. What I got was a 2.5" ssd.

What I got wasn’t what’s in the image. I got the 2.5" version of that SSD.

If it’s Newegg's fault for not checking if false information is being fed to Newegg's customers on its website, or if Mega Retail Store (MRS) is at fault, I'm as mad at Newegg as I am at MRS.

I immediately requested an RMA from MRS. MRS not only DID NOT take responsibility for their error, they charged me a 15% restocking fee! They’re still selling the product using the wrong image!

My first "Marketplace" transaction through Newegg. My first transaction with MRS, was the very worst shopping experience - EVER! If I could give -5 eggs, I would.

Allow me to warn everyone! MRS is a deceptive advertiser that doesn’t take responsibility for its actions.

Here are the email exchanges I had with Newegg and MRS.

Email headers: (To Newegg)

There are a few issues I'm having with this process.
1) I'm still waiting for my review to show up on the product page.
2) Mega Retail Store is failing to take responsibility. They want me to pay for shipping to return the product. And they want to assess a 15% restocking fee. They say, if any of the packing materials are missing, they could charge up to 50% restocking fee.
3) I'm worried. The product came in a white plastic bubblewrap envelope in a plain brown box. I opened the box, and all that was inside was the drive in an ESD plastic bag (which I did not open), set in a foam bed. I'm worried they'll say something was missing and try to charge me a 50% restocking fee.
4) Here is our email exchange:

Sent: Tuesday, October 25, 2016 3:10 PM (To Mega Retail Store)

Email headers (me):

This is NOT the product I saw in the picture. The product I ordered
is a PCIe ssd card that fits into a PCIe slot. The product you
shipped to me is a 2.5" ssd. I'm sending this back. Give me an RMA
number. Bait me with the picture of the PCIe ssd card and switch it
with the 2.5" version. That is the worst.

The order number is #.

Email headers: (them)

Hello,

I certainly understand your point of view on this however if you
read the product description it clearly describes the product you received.
Even in the title of the listing says "2.5in". Many of the photos on
many online marketplaces are only stock photos and cannot be used to
base your purchase off of.

We are happy to accept a return however you should be aware that you
will be responsible for the return shipping costs as well as a 15%
restocking fee that will be applied to your refund. This is because
there is no damage or defect to the product and no error made by our
company. If you would like to continue with the return process,
please respond and we will send return instructions. We apologize
for any inconvenience this has caused.

Sincerely,
MEGA RETAIL STORE
Agent: Grayson

Email headers: (me)

Send me the RMA number.

Email headers: (them)

Hello,

… You are responsible for return shipping and we recommend using a carrier service that provides
tracking to confirm delivery. Once the item is received, we will initiate a refund of the item price -15% restocking fee. Open items may be subject to a 50% restocking fee if they do not have original packaging.


5) I feel that there is an element of deceptive advertisement going on here. The item being sold is NOT BEING DEPICTED. I ordered based on the performance specs and what was being depicted. I don't think Mega Retail Store is taking proper responsibility for this error. I don't think I should pay for shipping, and I don't think I should be charged a restocking fee.
6) This is Mega Retail Store's fault for showing the wrong picture of the product they are advertising, and this is Newegg's fault for letting them do it on their web site.
7) What can Newegg do to correct this problem, aside from giving me a coupon and saying it's sorry? Can Newegg talk to Mega Retail Store and tell it to clean up its act?

From: Rashelle R. Oct 31
To: Salvador B. Oct 31

Hello Salvador,
Thank you for contacting Newegg.
 ill be more than happy to assist you, when it comes to the  review this process can anywhere up to 24-48 hours as for the market seller if they are requiring you to pay for shipping we can assist you with the payment. we can  compensate up to 15.00 just pick standard shipping and save your receipt for proof of amount and contact us so that we may credit you. since you have stated there could be a 50% restocking fee  due to missing original packaging I would advise you to  take pictures of the item and packaging before you send it out.That alone will be your proof. Allow them to  create the rma for you agree to terms and we can assist with shipping as stated above.
 Thank you,
Rashelle R.

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Kyle B.
Order Date : 11/25/2016

Rating + 3

AGS and Baton Rouge cargo did a horrible job of communicating. They actually lost my TV at one point. I ended up having to call the local BRC warehouse to set up an appointment. I've always had wonderful customer service and awesome products from yall. I have 0 complaints about Newegg. All I'm suggesting is that yall look into AGS and Baton Rouge cargo. Mega Retail store even did a fine job.

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Ronald G.
Order Date : 12/12/2016

Rating + 1 Seller policies left me feeling extremely negative and cheated as a customer.

I personally would not recommend this seller to anyone due to their return policy. The return policy may as well be all sales final...

I purchased an Intel G3258 @ $63. 3-4 hours later I decided to cancel my order because I saw the same processor at a local retailer for $49.99. I e-mailed the seller informing them that I wanted to cancel and they responded back within a couple hours. The responder, agent Grayson informed me that I could return the item once it arrives but never informed me of the 15% restocking fee. On top of everything, I was never informed that it was also my responsibility to pay for the return shipping as well.

It arrived about 3 days later and I once again e-mailed the seller. This was when I was finally informed of the extra fees. This left me feeling extremely negative as a customer because information like this, although available on their seller profile, was withheld from me by the customer service agents until the very last minute.

Had I been informed when I first inquired, I would have been all right with it. But because that information was withheld, I ended up purchasing the G3258 at my local retailer under the impression that I can return the processor back to THIS seller with no additional fees.

So I turned around and read their profile and return policy. After all, I was kinda irate about the last minute info and I even saw that they charge that same 15% on defective items too.

"Defective Returns:
If for any reason the defective item is returned to Mega Retail Store the defective product will be subject to a 15% restocking fee. The customer will be responsible for return shipping and original shipping costs. If the defective product is not in the original packaging when returned the product will be subject to a 50% restocking fee."

Are you serious?

I'll give credit where it's due and say that they shipped my item on time and responded to my e-mails in a timely manner... but because of the way the information was withheld from me, and because of their return policy I am having a hard time agreeing with... I have to give this seller 1 egg.

It was my fault for not reading their return policy before purchasing, but they could have at least told me about their policy when I first inquired about it. Something robotic sounding phrase like this would have even worked for me...

-Original Message: Your order has already been released for shipping and cannot be cancelled. You can refuse the package and it will be returned to sender then we would refund you. If the package is delivered you can contact us for RMA information...

Grayson could have followed up with a-
"However, I would like to remind you that you are responsible for return shipping fees and will be subject to a 15% restocking fee."

I don't like submitting low ratings, but because of how our transaction played out I am left with no other option.

2 out of 2 people found this review helpful. Did you? Yes No

Michael F.
Order Date : 12/5/2016

Rating + 1 DO NOT BUY from MEGA RETAIL STORE

I purchased what I thought was a new XFX Video Card and the thing looked used. Water stains all over the fan blades and scratches on the center cap of the fan. This thing was definitely not new. Mega Retail customer service wants pictures to send to their "Product Manager" to approve the return. Wth??? Sorry, no. Take back your bait and switch product. Stay away from these guys.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Return Policy

    Mega Retail Store accepts returns up to 30 days from original delivery date. Any returned merchandise must be in its original packaging and original condition. If the product is not in the original packaging when returned a 50% re-stocking fee will be applied.
    Unless our company is in error or the listing is in error, the customer is responsible for paying return shipping costs, the original shipping costs, and a 15% restocking fee.

    Defective equipment:
    We apologize if you received an item that is not working but all warranty issues must be referred back to the original manufacturer for support. We will do our very best to make sure the issue is resolved through the OEM (original equipment manufacturer).

    Defective Returns:
    If for any reason the defective item is returned to Mega Retail Store the defective product will be subject to a 15% restocking fee. The customer will be responsible for return shipping and original shipping costs. If the defective product is not in the original packaging when returned the product will be subject to a 50% restocking fee.

    Non-Defective returns:
    If the item needs to be returned and is not damaged or defective and still in the original sealed box please contact us for a RMA# (Return Merchandise Authorization Number). All non-defective returns are subject to a 15% restocking fee, the customer will be responsible for return shipping costs and original shipping costs. If the non-defective product is not in the original packaging when returned the product will be subject to a 50% restocking fee.

    Refunds:
    Once product is returned, inspected and complies with the Mega Retail Store Return Policy a refund will be processed within 24 hours.

    Any questions about a charge that has been made to your credit card please contact NewEgg

    Inventory:
    Mega Retail Store uses multiple data feeds to update our inventory on daily basis and we do are very best to manage accuracy of this information. We are not responsible for any SKU’s that have been assigned to other products, manufactures, descriptions or UPC codes. We reserve the right to cancel any order due to these inaccuracies or typographical errors.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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