Shop Eddies, created in memory of Ed (Eddie) is a one stop online store where anyone across the globe can purchase affordable and quality parts for cars, trucks, RVs, power sports and so forth. Ed (Eddie) led a team of seasoned professional mechanics, apprentices, tech advisors and auto sales representatives within his local community for over 40 Years. He understood the value of 5 star customer service. He educated his three sons by teaching them the importance of fast delivery, exceptional customer service and superior quality work/products. He did all this while also keeping his customers and team smiling. Upon his passing his Son William (Bill), decided to expand the already successful dealership business in his memory and Shop Eddies was born. Shop Eddies mission is to continue the legacy that Eddie left behind - always ensure you receive the best service, products, and fastest delivery to keep you smiling. After all, it is your hard-earned money and we greatly appreciate you choosing Shop Eddies. We carry 1000s of parts and accessories. We align ourselves with top performers & brands and spend hours repricing to ensure you get the most competitive price on the market without comprising service or quality. We have invested thousands of dollars on back-end systems to keep inventory levels accurate, order information accessible, refund processing simplified and security of data & personal information secure. Our back end logistics team works night and day finding you the items you need at the lowest possible price. Our team and company may be small town but our desire to succeed and become one of the largest well-known trusted online shops is huge. It is what keeps us all motivated and dedicated to what we do every day. Thank you for your business and we look forward to growing with your needs.
RETURN POLICY - Shop Eddies strives to keep you smiling. If for any reason you are not completely happy with the item you have purchased, we will allow you to refund item within 30-days. Please read our full return policy below for all details.
SHIPPING - Shop Eddies processes orders within 1-3 business days. In some cases however, an order might be put on hold from our warehouse for reasons such as: No inventory available due to two orders being processed at the same time, packaging was damaged or product is packaged incorrectly/discontinued . For these cases we try to reship within 5-business days. If for any reason, we cannot replace item, we will "cancel" the sale, provide you with notification and provide you with a full refund.
Contact : Phone: 1 (866) 890-4036 (please leave a message as all phone calls will be transferred via email. Please provide your ZipCode).
Email: firstname.lastname@example.org (all phone calls and emails are responded back in sequence order as they are received. Please allow up to 24/hrs to get back to you. If Urgent, please indicate.
- Returns Policy
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Shop Eddies
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Shop Eddies will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Shop Eddies will refund back to your method of payment.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.