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Fast Facts about Alliance(Supply) and what they mean to You:
*Over 200,000 Industrial, Janitorial, Food Service, Office and Technology Supplies available - Wide Selection of Competitively Priced Brand Products
*75 Nationwide Warehouses strategically placed - Reduced delivery times - Most orders ship within 24 Hours
*Protect all our customer information’s securely
*Excellence in customer service
*Alliance Supply is a certified minority owned business
Alliance(Supply), we made the Alliance between (Supplies); Industrial, Janitorial, Food Service, Office and Technology Supplies in one location, easy and convenient shopping. Everything you need for your home, office & business can be found in 1 store. Our philosophy is to save time and money for our customers.
At Alliance(Supply), we do so much more than offer supplies. We reduce cost. If you have a floor and a door, we have something that you need, whether you are a small business owner or the purchasing director of a fortune 500 company, supplies can be significant percent of operating cost and we reduce cost.
Thank you so much for your business!
- Returns Policy
30 Day Simple and Easy Return Policy.
Alliance Supply is committed to providing our customers with the best online shopping experience possible. We are committed to excellent customer service, even after the products you ordered have been delivered. If for any reason you are unsatisfied with a product you ordered through AllianceSupply, we will gladly assist you with our return program.
Return requests must be approved, processed, and the merchandise returned to our distribution center within 30 days of the original shipment date. If an incorrect item was ordered or you changed your mind about the order, we will have to charge a restocking fee.
Damaged merchandise must be reported within 5 business days of receipt of products, please be sure to report the damage immediately with the shipping carrier when the package is delivered so that we can process your claim. Claims for shortage or damaged material caused by common carrier must be noted at the time of receipt and filed against carrier responsible. The value of defective material is the limit of liability.
If your item is defective, it needs to be reported within 5 business days of receipt of products, and you must have the original box. If you received less items than you were supposed to or the wrong item, it must be reported within 5 business days after delivery or shipping carrier noted delivery.
Any shipment that is refused or undeliverable will be assessed a 15% restocking fee and return shipping cost. The original shipping charge will not be reimbursed.
Returns must be 100% intact, in the original packaging with the UPC or barcode clearly visible. Any components, manuals, registration card(s), software, cables and/or accessories must also be included. Unfortunately, if merchandise returned to our warehouse is in a non-restockable condition, we will be unable to issue a full credit. Please be advised that if your order were require us to reship from an original damaged, defective, shorted, or miss-shipped order, you will be temporarily charged for that item(s) and you will be credited when the original item(s) or claim is closed. All return requests must be submitted within 5 days of receipt of merchandise and meet the following terms for return or they will not be accepted.
Alliance Supply will apply refund of the original purchase price of the item if received back in the condition the order was delivered. Shipping and handling charges will be deducted for returns due to customer error. Some items that are deemed customer error will be the customer’s responsibility to return after receiving the RA (RMA) number and provided return address. Please be advised that all returns may be subject to restocking fees. Restocking fees are determined based upon the condition of returned merchandise, the original freight, and the cost of item pickup. Special order items, dated goods and / or custom products are not returnable.
Returned products will incur a 15% restocking fee, except in cases of Alliance Supply error. Return products must be in original condition (sealed, retail packaging); otherwise a refund may not be issued. If the return was necessitated by our shipping mistake we will pay for the return freight, otherwise freight is the customer’s responsibility.
Returning Merchandise: To return an item, please follow these steps:
Contact us by phone, email, to request a Return Authorization Number (RA# or RMA#). Returns received outside of this process are subject to delay or refusal. Phone Customer Service at: 1-864-641-1000 or Email Customer Service at: sales[@]AllianceSupply.com our business hours are M-F, 8.30am-5.30pm EST,
Cancellation Policy: To speed our service, orders are transmitted immediately into our warehouse selection process and therefore may not be canceled. You will be responsible for all freight charges and a 15% restocking fee on refused deliveries.
Thanks - Alliance Supply
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.