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Your source for dog treats and more.
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
- Returns Policy
If you've changed your mind with your purchase and would like to return the item, we will accept your return within 30 days of the receipt of shipment.
Requirements for a full refund are; Items must be in new condition, Items must be returned with all original packaging and accessories, Media items (for example, movies, music, video games, and software) must be unopened and still in their plastic wrap, Pet Apparel must be unworn and in new condition.
Shipping and handling (not including any applicable duties/taxes) charges for returning items shipped by a seller are borne by the buyer. (Exception is if item sent is the incorrect item, or damaged by the postal carrier)
If item is damaged in shipment or you feel the wrong item is sent we will either send you a replacement item or issue a refund upon receipt of the damaged or incorrect item. Shipping and handling (not including any applicable duties/taxes) for items that are damaged or incorrect will be borne by the seller.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.