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The Discount Ramps company philosophy is based on the simple concept of taking care of our customers. Each month we receive thousands of positive feedbacks from our customers through various online marketplaces and on the phone. We help ATV owners and motorcycle enthusiasts transport and protect powersport vehicles. Our heavy duty custom ramps help the military move equipment to protect our country. We help pet owners get dogs and cats on and off furniture, into vehicles, and out to enjoy the weather. We take pride in helping customers regain mobility, giving them the chance to visit friends and loved ones. We help truckers live a little easier life on the road and make more money with heavy duty loading ramps for step deck and flat bed trailers. Our product experts do not work on commission so they can focus on getting our customers the right product. In the rare instance that we do not have the right product - we will tell you. We want you to be safe in what you are doing as opposed to just making a sale. If you want to load it, haul it or transport it, we have a product in stock to help you get the job done!
We constantly add more content and pictures to help our customers make the right purchasing decision. We know that shopping online is much different than shopping in a traditional brick and mortar store. The opportunity to touch, feel and visualize using the item is difficult to create during the online experience. We try to give you as much information we can to help you build confidence that you are buying a product that will fill your individual needs. Also, Discount Ramps is reaching out to the vast internet community via social networks for customer feedback, comments, and product reviews (so feel free to post on our "wall" or leave comments). In doing so, it helps us to provide the best online shopping experience possible.
- Returns Policy
You may return new items sold by Discount Ramps.Com within 30 days for a refund, minus any shipping costs incurred. No returns will be accepted after 30 days of receipt of the item(s).
Please Note If the item you purchased had free shipping, the actual shipping cost will be deducted from your refund.
Items should be returned in their original packaging. When returning an item the customer is responsible for shipping all of the purchased items back. To arrange a return just call us at 1-888-651-3431 and we will guide you through the process. We will help you determine what the correct product is if you ordered the wrong item.
*Note:* You must contact our Customer Service staff before returning an item so that we can give you your RMA# and Authorize the return!
Items that are Not Returnable--
Discount Ramps.Com LLC DOES NOT accept returns of the following items:
Modular wheelchair ramps
Any type of custom ordered item
Items not purchased from Discount Ramps.Com
Any item that has obvious signs of use or abuse or is missing parts & pieces
Trailer hitches that have been installed.
Invacare Products: Only new, unopened items are returnable
Clearance items – (clearance items are clearly advertised as clearance items so you will know before you buy.)
All items from specific manufacturers: (listed below - items from these manufacturers have a non-returnable notice posted on the order pages)
Bluff Manufacturing, Inc.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.