- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
WE SHIP FAST WITHIN ONE BUSINESS DAY.
4518 Verona Rd
Madison, WI 53711
Hours of Operation:
Trail This sells high-performance bike parts and accessories, along with high quality outdoor sporting gear. Our retail store offers full service cycling repairs and service. We are an authorized dealer for some of the best brands in the cycling and outdoor gear industry. Based in Madison, WI. We pride ourselves on sending our orders out quickly and accurately.
Our staff has a wide range of outdoor sports experience, including mountain biking, BMX racing, mountain climbing, long distance ultra-light backpacking, skiing, snowshoeing, and sea kayaking. We try to stock the outdoor gear that we've had great experience with, along with some of the highest quality outdoor gear in demand by our customers.
- Returns Policy
If a product is defective or incorrectly listed we will pay all return shipping charges and issue you a full refund upon return receipt of the item. If you would like to return the product for any other reason, you may return it as long as it is in the original condition as when it was purchased with packaging. We will refund the amount you paid for the item less the shipping cost. Returns of product that included Shipping without initial charges will be refunded less the actual shipping cost that we spent to ship the product to you. Please contact us for return details before returning an item, within 30 days of receiving the item.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.