- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
We are a leading online company that provides quality pro audio music gear to churches, schools, sound companies, and musicians. We are a business that believes you should treat others as you want to be treated. We have over 20 years of experience with pro audio. We strive to maintain long-term relationships with our valued customers. If you have any questions feel free to call us toll free at 1-866-273-4901.
- Returns Policy
Your item is guaranteed to be as described and without defect. If you want to return an item, please contact us to get your required return merchandise authorization number (RMA#) and instructions. All returns for a refund must be in the original box with all packaging and in brand new condition. We often offer Free Shipping as a promotion, however if you return an item for refund, your refund will be minus our actual shipping cost and a 15% restocking fee will be charged if not in new condition.
If an item arrives damaged or defective, keep all packaging materials and contact us immediately. We will file a damage claim with the shipping company and get you a replacement. If you can provide photos of the damaged product, shipping box, and shipping label we can get your replacement sent before the damaged item is picked up for inspection by the shipping company.
For customer service call us toll free at 1-866-273-4901.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.