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UniquePos's goal is to provide our customers with a source for the best values in Point of Sale and Barcode technology. We carry a full line of point of sale hardware and software including cash drawers, receipt printers, barcode scanners, barcode thermal label printers, customer pole displays, data collectors, touch screen monitors, paper, ribbon and label supplies.
- Returns Policy
Return Policy (Request RMA)
Unless noted below or in the product description, most products can be
returned within 30 days from the date of invoice if all of the
following requirements are met:
Items returned must first be issued a Return Merchandise Authorization
RMA numbers are valid for 30 days only.
Please allow 2-3 weeks to process refunds and credit your account.
Our Return Policy for software is consistent with the manufacturer
We do not accept returns of Print heads, Media (labels, ribbon,
receipt paper, etc.), Software or Symbol Service Contracts.
For certain items all sales are final and returns are not available,
see product descriptions for information.
To receive credit, all products must
Must be returned in their original packaging and non used.
Must include all manuals, cables, warranty cards, etc.
Must be clean, without scratches and resealed in a factory fresh condition.
All products must be returned double boxed, with no markings or
writing on the original box. If a product shows signs that the entire
product and packaging was removed from its original box, a refund may
be denied resulting in shipment of the product back to the customer.
Freight charges are not refundable. Customer is responsible for
shipping costs on returned items. If the returned item meets all the
above requirements, it will be accepted and a restocking fee will be
applied depending on the sale value of the returned items:
RMA Fee Schedule for Returned Items
Products returned New, Unopened in perfect condition with all
packaging and item materials and manuals that can be resold as new are
subject to a 15% restock fee + Shipping cost.
Products returned Used, Opened in close to perfect condition or with
all packaging and item materials and manuals that can be resold as
openbox are subject to a 50% restock fee + shipping costs. Products
returned Used, Opened in user damaged condition or without all
packaging and item materials and manuals that cannot be resold as new
or open box are refused and returned to customer. If a customer
refuses delivery of returned item, the item is disposed of by the
shipping carrier, but the customer is still charged for that item and
will not be entitled to a refund.
Lost or Damaged Merchandise/Claims:
All claims about carriers must be made within 15 days of delivery.
Dead on Arrival Claims:
All DOA claims must be made within 5 days of delivery.
Products that show signs of use are not returnable as dead on arrival.
Refusal and Undelivered Fees:
A %15 refusal fee will be apply to all items that are not accepted by
customer upon delivery and to all orders that can not be delivered to
the given address.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.