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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Discountgeeks is committed to providing each customer with the highest standard of customer service.
- Returns Policy
Merchandise may be returned within 30 days from date of delivery. RMA request must be made within the 30 days. After 30 days, RMA will not be issued. Please contact manufacture for assistance with warranty.
Defective merchandise may request exchanged or a full refund, after we have received product, and defect(s) has been verified. Non defective returns unopened will not be charged a restocking fee. Shipping fees are non-refundable. Non defective opened merchandise will be charged a 25% restocking fee. Shipping fees are non-refundable.
All return merchandise, defective or non-defective, must include all original packaging, warranty cards, manuals, and accessories. Any missing items will result in restocking fee and or refusal of your RMA.
Buyer is responsible for return shipping and fees.
Contact Versio Mobile at firstname.lastname@example.org for your RMA number and return instructions.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.