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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
ProbioticSmart is a new, customer-focused online retailer. ProbioticSmart takes customer satisfaction to a new level, creating a direct connection with our end users and providing them with high-quality natural products that keeps them, their companions, and the ones they love healthy through proper nutrition and proper digestive balance.
Our family of websites was started to forge a stronger connection with our customers and to offer them a convenient, economical way of finding trusted products and expert advice from the comfort of home.
ProbioticSmart is our information-based community site. It is a place where health-conscious people can ask questions, share stories, and learn from one another. Our trusted experts will listen and share their knowledge of health and nutrition, as well as health news from around the globe. Plus, our experts will use customer input to help research, develop, and deliver improved health and nutrition solutions. Working together as a community, we can all take part in restoring and maintaining our health.
- Returns Policy
Returns are accepted only within 30 days of of the Invoice date. The initial and return shipping charges are non-refundable
All returns must have a RMA (Return Merchandise Authorization) number. No returns will be excepted without receiving prior return authorization. Please write your RMA number on the outside of the return box. No returns will be accepted without an RMA number.
Returns are subject to a 15% restocking fee.
Merchandise must be in an undamaged and re-sellable condition, in its original packaging with no seals broken. All returns will be inspected by our return merchandise team. Partial and/or damaged returns will not receive a full credit. Items damaged during return shipping will receive partial or no credit at the discretion of ProbioticSmart.
Shipping costs are refunded only when the return is the result of our error and the entire order is returned.
We recommend sending returns by some traceable delivery (tracking or delivery confirmation) and in a secure box. ProbioticSmart cannot be responsible for lost or damaged package
Please allow up to 3-5 business days after receipt of your return for inspection, review and credit being issued.
Please send the return items with the RMA number to the following address:
attn.: Returns Dept
4602 Domain Drive
Menomonie, WI – 54751
Please contact ProbioticSmart to request a refund or get information about any additional policies that may apply.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.