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We have been engaged in online business for the last 7 years. We have sold all kinds of products ranging from home goods to Consumer Electronics etc. We work hard to achieve 100% customer satisfaction. Just like our name states, we VALUE every customer and assure them of best shopping experience. Our expertise is in finding the best deal and providing that to the end user.
What A Value
- Returns Policy
<li> We accept returns for any product purchased from us within 30 days from the date of purchase, either for a refund or replacement. </li>
<li>If a refund is requested, 10% processing fee will be charged. And if the item is opened another 30% restocking fee will be applied. </li>
<li> Shipping charges are non-refundable. </li>
<li> If an item is offered with Free Shipping, it means that we are paying the shipping for the Customer. And if the item is returned , shipping charges will be will be deducted from the total amount. The Amount of shipping will be notified via email once a request for refund is made by the customer. </li>
<li>If an item/order is returned to us by the carrier due to address error, the package will not be reshipped to the same or another address. Instead, a refund will be issued, minus 30% processing fee. </li>
<li> If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. </li>
<li>All exchanged/returned merchandise must be in original packaging, includes all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. </li>
<li>Opened software and Blu-rays are not eligible for refund (exchange only). </li>
<li> OEM software comes with visible license key on the outside of the packaging, therefore it is not eligible for refund (exchange only). </li>
<li>We request you please contact us first to resolve any issues before leaving negative feedback. We do our best to help all customers. We thank you for you business. </li>
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.