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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

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Gerhard's Appliances is Philadelphia's oldest and largest family owned and operated Appliance and Electronics dealer. Our commitment to top notch customer service as well a vast product knowledge. We are authorized in every brand that we carry.

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16 Reviews (56% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
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Reviews 1-9 of 9
Anonymous
Ordered on 6/6/2015
8/3/2015 2:31:51 PM
The beautiful LG Gas Range I purchased from Gerhard's Appliances through NewEgg was delivered damaged. There is a large dent on the side of the appliance which occurred sometime during the time it was in transit to my home. The delivery guy took photos of the damage and contacted Gerhard's immediately, providing him with the photos he had taken. Within a few minutes, an Associate from Gerhard's contacted me and offered me $100 back on the price of the stove due to the damage. I agreed, as I thought that was a fair amount. It has been 6+ weeks since my stove was delivered damaged, and I have not yet received the $100 back that I was promised. I called and spoke to the same Associate at Gerard's 3 times over the last 6+ weeks, and each time I was assured a check would be mailed to me within a week. Still, I wait.
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TICKED OFF VICTIM
Ordered on 6/2/2015
DO NOT TRUST THIS SELLER 7/30/2015 8:43:29 AM
ABSOLUTELY USELESS CUSTOMER SERVICE

They have proven themselves to be absolutely useless in anything but dropping appliances off and taking the box with them. Other than that, these people did everything in their power to avoid responsibility for selling me an LG Washer Dryer All-In-One unit that does not dry a full load. Or even a half, or even, believe it or not, a quarter load. These people refuse to help, PERIOD.

DO NOT BUY FROM THEM.
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Upset customer
Ordered on 5/6/2015
False Advertisment 7/18/2015 1:33:54 PM
Gerhards falsely advertised items and have a non-existent customer service team.
I have sent this seller multiple Emails with no response. I was promised by a Newegg rep that they would get back with me in 2 days and NO RESPONSE...What do i have to do to get help??
This order might have ruined Newegg for me..
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Dave H
Ordered on 4/10/2015
A good experience. 4/22/2015 6:38:00 AM
I ordered a washing machine. They shipped it promptly, and it arrived in perfect condition. They called me beforehand to schedule delivery and showed up on time.

Their shop is in Philly, and I live south of Baltimore, but they shipped this very heavy washing machine for free. I thought that was nice. Also they had a lower price than NewEgg.

They did ask $50 to install the washing machine and haul away the old one. That seemed like a bit much to me so I did it myself. Overall, a good experience. I'd buy from them again with confidence.
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abc.dem.puppies
Ordered on 3/3/2015
good experience 3/17/2015 5:05:58 PM
My experience with Gerhards was a good one. It took forever to get my washer, but it was entirely my fault. I was out of town, unavailable, didn't check my voicemail, ect. I would definitely buy from them again. Once I got what I ordered, I was very pleased with my purchase. To the point, that the only thing I was mad about was why didn't my washer break sooner.
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moiraesfate
Ordered on 8/30/2014
Great job 2/27/2015 8:45:53 AM
Contact was great, quick order, no problems at all. I'm at a loss as to why they have such a low rating on newegg.
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Pheng Lee
Ordered on 4/16/2014
Very Poor Service 5/2/2014 4:45:03 PM
I would not recommend this service too much trouble.
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Anonymous
Ordered on 2/13/2014
Great Seller 2/28/2014 9:30:16 AM
Fast shipping, great product. No issues.
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Kenny
Ordered on 10/11/2013
Horrible Service 10/29/2013 8:00:04 AM
I ordered the TV on 10/11/2013, it is the 29th and it is still not delivered. I had to call the shipping company myself and they had not even shipped it out when I was originally to receive it on 10/23. I called customer service (who was not at all friendly) and was left on hold for 45 minutes only to be told that I would be contacted today to have the TV delivered, I was told that would happen yesterday as well. I would not purchase from this seller again.
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14 out of 16 people found this review helpful. Did you?
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