- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Hobby Tool Supply (www.HobbyToolSupply.com) is committed to providing hobbyists, homeowners, arts and crafts enthusiasts and educators throughout the world with expedited, same-day shipping of quality, usable products.
It is our intention to be extremely competitive in our pricing by buying directly from manufacturers all over the world while at the same time maintaining high quality through continuous research and development.
We strive to constantly improve our order processing, customer service and delivery practices so our customers buying experiences are effortless from initial contact through delivery to your door and beyond with 100% guaranteed products, service and continued support.
- Returns Policy
Please contact us prior to returning an item for a refund to obtain an RMA # and we will be happy to take care of it right away for you!
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.