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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
EnvyDeal is committed to providing each and every customer not only outstanding product quality but also impeccable customer service satisfaction.
Order will be shipped within two business days after order it was received. Orders received after business hours or on national holidays will be shipped the next business day. Once order is shipped, it cannot be stopped or altered. Please contact customer support for more information.
All merchandises we sell carry 90 days money back guarantee for cost of the item. Shipping and handling fees cannot be refunded. Customer is responsible for return shipping fee and we do not provide return postage stamps/costs for any returns. If you wish to contact customer service, please call us at 714-486-6833.
During holiday shipping season, please referr to USPS and UPS delivery schedule. To ensure your package arrives on time, please contact us if you wish to upgrade or change your shipping method.
For lost or damanged packages, please contact us right the way so we can properly assist you for replacements.
We appreciate your business and thank you for choosing EnvyDeal.
Customer Service Support
Monday - Friday
9:00am - 5pm (PST)
- Returns Policy
There is a 10% restocking fee for all returns and they must be submitted within 30 days of receiving invoice. Buyer is responsible for all return costs.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.