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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Online retailer that sells a broad range of products including sporting goods, furniture, cosmetics, bedding, electronics, clothing, jewelry, and furniture. We provide online shoppers the best value and a superior customer experience. We are honest, helpful, efficient, accountable and trustworthy, and we are committed to our customers.
- Returns Policy
Shipping and handling charges are non-refundable, as they are assessed by a third shipping party (i.e.: USPS, UPS, FED-EX) and not Sports Fans Depot Inc. You will be responsible for freight and insurance on returned items. There will be a 20% restocking fee deducted from the purchase amount. All Special Order items will also be charged a 20% restocking fee if returned. This RMA is valid for 30 days. All returned or exchanged items must be in their original box and include packing material, manuals, and all accessories. Customers are responsible for all return shipping costs. This does not apply to items that arrived damaged.
If a refund is requested, please obtain a Return Authorization for instructions to send the product back?. We are not liable for packages that are lost in transit. It is highly recommended that you use a traceable shipping service when you send back your merchandise.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.