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Seller#: 0UHZRBI9C3BQS42A3

CYANICS Seller Profile 714-985-9449EXT100 Email This SellerEmail This Seller  See all products from CYANICS See all products from CYANICS

ITM, Inc. (Cyanics) is a California based online retailer that provides unique and top quality electronic accessories. Our best advertising is our hundreds-of-thousands satisfied customers. We will work hard to earn your trust and to make sure that you will always have a very pleasant and happy shopping experience when you purchase through Cyanics. As a Cyanics valued customer, you can confidently place your order with the knowledge that it will be on time and complete.

If you encounter any problems or any concerns in connection with your purchase through Cyanics, please let us know.

If you are happy with our performance, please tell others.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (9 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 6 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 2 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 0 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 8/25/2015

Rating + 5 Happy with everything

I love the C-Cool stand I got. The shipping was prompt and packaged well. I thought I had a problem with the clips and Cyanics took care of me quickly and personally. You can't ask for more than that.

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Order Date : 6/29/2015

Rating + 3

Very annoyed by newegg constantly sending junk emails, surveys, etc.

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Michael G.
Order Date : 2/28/2014

Rating + 5 Good so far

Had purchased item for a few months when it failed. I emailed them for an RMA. They took care of it promptly and I have the replacement item and it is working. So far so good.

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Order Date : 4/27/2013

Rating + 5 Very fast delivery

Well Packaged, very fast delivery

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    We stand behind every product we sell. If you're not pleased with your purchase, we'll be happy to issue a refund the product price 30 days from your invoice date. Please note that an RMA does not guarantee final disposition and all returns are subject to inspection. All exchanged / returned merchandise must be in original factory carton, including all packaging materials. Please allow up to 5 business days for returns to be processed. Shipping and handling charges are not refundable.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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