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At UtechSmart, we make people-inspired products and solutions. For all these years it has been our passion and our mission to keep challenging ourselves create products that make people’s lives better, easier and more fulfilling by day to day. UtechSmart products enhance the technology that connects us to the people, activities and experiences we love.
UtechSmart, we believe you can have it all, quality and satisfaction.
The products located on our website are purchased in volume and we work with our partners to offer customers the highest quality products with great value. We consistently update our product lines with new features items and categories, and attempt to consistently maintain the standard of having all products on our site, in stock. UtechSmart chooses the most convenient way for the package, easy open easy pack.
We are successful because we do more than sell products, the UtechSmart staff continues to take pride in minding the needs of each individual customer, personally reviewing every order, shipping on-time, and providing awesome post-sale support, Everyone at UtechSmart carries these with them – at their desk, during meetings, on the road.
Stand By Us
We invite you to connect with us on Facebook at facebook.com/utechsmart, and on Twitter at twitter.com/utechsmart
- Returns Policy
UtechSmart offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise.
By placing an order, you agree to the following policies:
Your return must meet the following criteria or it will be rejected and returned back to you at your cost.
All returns must include the following:
* Original Condition
* All accessories
* Manuals, warranty registration, etc.
* Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired
Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:
(1) An RMA number included Damaged/DOA/Defective shipments must be requested within (30) days of the delivery date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with no shipping fee, UtechSmart will refund the amount of sale.
(2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.
(3) Customer is responsible for return shipping expenses unless the item is defective/ damaged. Replacements will be shipped at our expense.
(4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.
(5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.