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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
SoftwareCW is a growing provider of computer software for personal, businesses, governmental and educational institutions. Headquartered in Iowa, SoftwareCW offers many of the latest and most popular software titles at deeply discounted prices. Whether you need one piece of discontinued software or deep quantities of mainstream software, we are committed to offering you extraordinary customer service and making your software purchase an enjoyable experience.
- Returns Policy
These are SoftwareCW's Standard Return Policies applicable only to products purchased by you directly from SoftwareCW.
All returns must be received within 30 days of receipt of item or the return will be voided.
Please direct all concerns after 30 days to the manufacturer.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
Any product not purchased from SoftwareCW
Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
Any product from which the UPC code has been removed from its packaging
Any product that exhibits physical damage
Any product for which you have submitted a mail-in rebate
Any product that is not manufacturer genuine
*SoftwareCW employs a strict quality control process for all returns. This includes verifying package contents and checking with the manufacturer to see if the product has been registered or activated. Products that have been activated, registered, damaged, or are otherwise unsellable are not eligible for return, will be shipped back to you and are subject to additional shipping charges and/or restocking fees. Once your return passes quality control your refund will be issued within 72 business hours.
Defective Returns - If you wish to return an item that is defective, you may do so for exchange with an identical item only, absolutely no refunds. Return shipping will be provided. Please contact us within 30 days of receipt. After 30 days, please direct all defect concerns to the Manufacturer.
Non-Defective Returns - If you wish to return an item for reasons other than a defect, you may return the item for a refund, less original shipping charges. All returned items must still be factory sealed. A 15% restocking fee will be deducted from the refund. Return shipping will be at buyers expense.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.