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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

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4 Reviews (0% Positive)
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Reviews 1-4 of 4
Buzz
Ordered on 8/17/2013
Cancelled my order 9/7/2013 8:17:12 PM
I ordered a waterproof camera thinking I was ordering from NewEgg not a market place seller. After two weeks I didn't get my item and they blamed it on the mail. I had a shipping number but it was never accepted nor shipped from the post office on the USPS website, just that the label was printed. After reading other reviews, I wasn't comfortable doing business.
test account Response:
We are really sorry for the inconvenience. USPS had lost the item and the customer did not want a replacement. We apologize.
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Todd S.
Ordered on 8/16/2013
NewEgg lowers it's standards... 9/3/2013 10:41:02 AM
Ordered and paid for a new camera, received a used camera. Called NewEgg and subsequently directed to deal with the "MarketPlace seller" rather than direct with NewEgg as with my previous transactions. Not surprisingly, electronicsclub is also known as abcdeals, aka chesky mertz, aka Abraham Mertz, etc etc. Not surprisingly, they also don't return phone calls or emails. The point here is that NewEgg is now selling via "MarketPlace sellers", and if you have an issue with them (such as them sending you a used item when you bought new), then NewEgg will NOT give you the customer service you may have expected to receive. I for one, will now take my business elsewhere. Not worth my time.
test account Response:
Again, we apologize for the inconvenience and can not believe that these cameras are used. We have 2000 pieces in stock and this is the first complaint. However, please contact us at 800-586-8955 and we will replace them.
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Todd S
Ordered on 8/16/2013
Bought New, Received Used Camera 8/22/2013 5:22:27 PM
Bought and paid for a new camera, received a used camera. Called NewEgg, turns out it came from a "MarketPlace" seller, not from NewEgg direct. Told I could only email the seller as they have no phone number. Definitely NOT the level of service I am used to receiving from NewEgg - pawning customers off to "MarketPlace Sellers" is a bad idea...
test account Response:
We apologize for the inconvenience. Product was brand new sealed. However, if it was in different condition, please contact us at: 800-586-8955 and we will replace it.
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Anonymous
Ordered on 5/22/2013
Product malfunctioned on first use 8/20/2013 6:22:58 PM
I purchased a Kodak Playsport underwater camera as a father's day gift for an upcoming trip to Hawaii. We did not have a chance to test the underwater capabilities prior to our trip, but everything functioned just fine outside of the water. We took it in the swimming pool on our first day of vacation, and immediately, the screen and camera filled with water, leaving us without camera for the rest of our vacation.
test account Response:
We are soo sorry for the inconvenience caused to your vacation. As per Kodak, this should be able to work underwater. Please contact Kodak customer support or contact us at: 800-586-8955 and we will try our best to please you.
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