Digital Machine International Co., Ltd., founded in 2005 in Taiwan, is a professional manufacturer of consumer electronics products including Tablet PC, Smart Phone, Waterproof Digital Camera, Handy Scanner, Photo & Film Scanner, Pico Projector, Bluetooth Speaker, Weather Station, kitchen appliances, wireless communication, and other innovative products. We have established extensive product design skills, engineering know-how and manufacturing capabilities. Our mission is to develop dedicated user-friendly, high quality, cost effective & innovative products that entertain people’s digital life.
Silicon Valley Imaging Corp., located in California, USA, is our alliance company. This company is unique drop-shipper company based in Silicon Valley, California and running in business since 2003. This company ships thousands of our quality products for us. They also provide real-time customer service for our Newegg customer via phone or email.
We are dedicated to bring you the best possible prices on a wide variety of products with the highest standards in customer service. Our products are conceptual products from creative and innovative minds. It is different from other household products which you can find in physical retail stores. The products are highly creative, and sometimes with latest technology that create a whole new image. Those products with unique, delicate and clever design make the items not just more attractive, but much more user friendly. We are able to offer a broader selection of products and cheaper price than even the largest online retailer. We never stop developing for new items, hoping to inspire people’s lives through the power of creativity and design. We do believe that every small piece of product sold, will increase the quality of life for you, and your loved one.
- Returns Policy
Here at DMI, we are committed to your complete satisfaction. We proudly stand behind our products and offer our customers a 30 days return policy for a refund or exchange.
1. In the rare occasion that you receive a defective or malfunctioning item, you may return the product for a refund or exchange within 7 days starting from the day the package was delivered to the address on file with Amazon. It must be returned to us within 30 days of its delivery to you for this policy to apply.
2. All returned merchandise must be in the original box with all accessories.
2.1 Original Condition
2.2 All accessories
2.3 Manuals, warranty registration, etc.
2.4 Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired
3. The same policy applies to orders made to mail forwarders if you are using such a service from overseas. If this refers to your order, please consider the following: We are not held responsible for items once they leave the USA.
4. Refunds will only be given if we are contacted within 30 days from the date of delivery to the address in the USA.
5. A Return merchandise authorization number (RMA) is required for all returns and can be obtained from our customer service. Packages without an RMA number will not be processed for a refund or exchange.
6. All other returns are subject to a 20% restocking fee. This includes unwanted items and accidental orders.
7. The price of the product is refundable, shipping charges are never refundable.
8. You are responsible for all return shipping charges.
9. You must provide us with a return tracking number.
10. We accept no responsibility for items lost or damaged in return transit.
11. Refunds are only processed to the initial payment method, no refunds what so ever on gift cards.
12. All damaged items, dead on arrival & shortage claims must be made within 24 hours of delivery or the claim may be voided.
13. All Free shipping items will be shipped on economic class; Buyer should make sure you would accept it before merchandise delivered. After delivery, we are no responsibility for items lost.
DMI offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise.
By placing an order, you agree to the all above policies.
Your return must meet the all criteria or it will be rejected and returned back to you at your cost.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.