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- Email This Seller
Ozeri Distributors LLC is an authorized seller of Ozeri® products for the US market. An emerging manufacturer of leading products for contemporary homes, Ozeri produces digital housewares distinguished by advanced design, robust construction, and functional durability. Owing its genesis as a supplier to destination club resorts and upscale hotels, Ozeri is an established brand with its target sophisticated consumer, who enjoy quality items at reasonable prices built not on high-priced advertising, but on a high level of trust and a reputation for quality built in the vacation residence industry. Ozeri products fit into two categories. Its “Housewares for Modernity” products include items such as double-walled glassware, digital kitchen scales, electric wine openers, and 360 degree rotating fans with noise-reduction technology. Its “Healthy Living” products range from eco-friendly ceramic cookware to versatile step counters and advanced bath scales with weight management tracking. Ozeri recently partnered with Microban® International to create the first kitchen and bath scales to offer Microban's antimicrobial protection as an ideal enhancement to Ozeri's product line. Digital scales are only one of many high quality products offered by Ozeri Corporation. Ozeri’s Green Earth Pan cookware is free of PTFE, APEO and PFOA chemicals, instead implementing a safe, easily cleaned, and environmentally friendly nonstick coating inspired by nature. Other beautiful and time-saving items for the kitchen include Ozeri's thermos double-walled glassware, electric salt and pepper mills, and electric wine openers with a built-in thermometers. A winner of multiple awards from consumer product testing firms, such as the Hammacher Schlemmer Institute, Ozeri products are found at fine retailers worldwide and leading websites such as newegg.com.
- Returns Policy
Ozeri Distributors LLC offers a no-hassle return policy that greatly simplifies the return process. Simply contact Ozeri Distributors LLC at firstname.lastname@example.org to confirm your Order Number, provide a brief description of your return, and to request a refund or replacement.
A pre-paid return label will be emailed to you to return the item in its original packaging. Most returns are processed within 24-48 hours, but a small percentage cannot be resolved without contacting you for further information. If you receive an email from our support team requesting additional information, it usually means your return was missing part of the product (such as accessories, the retail box, a battery, etc.) that we need in order to accept the return. Our support staff will courteously explain the issue and let you know what action you should take, if necessary.
Product support is also available via our toll free number 877-299-1296.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.