- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Welcome to Steadstores dotcom. Formed back in 2005, we strive to be the premier source for all sustainability needs. Our focus is to provide you with real life sustainability options for a variety of industries including appliances, sporting goods, garden, pet, camping, and more. Building strong and lasting customer relationships is extremely important to us. We make it a priority to meet your needs because our customers are the foundation of our company. We appreciate your business and officially invite you to Find Your Stead at Steadstores!
You can qualify for our points system on all Newegg orders by contacting us after your purchase. You can find more about our points program on our website or by calling us toll free at 866.536.6517.
- Returns Policy
30 day no hassle returns. All we ask that the item is unopened/unused in its original packaging. Buyer will be responsible for return shipping charges. Any defective items will be replaced at SteadStores expense. Orders placed through Newegg do not qualify for our 360 returns program. For more information on our 360 day return program, please contact us 866.536.6517.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.