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- Returns Policy
Lamps.com strives to ensure that you are 100% satisfied with your purchase. Qualifying purchases made within the US can be returned up to 60 days from the date your order ships. The return process is quick and easy, however prior authorization is required to properly process a return. To begin the return process, please email email@example.com or call our customer service department at 1-888-602-7011.
What Qualifies for a Refund:
Products must be in their original, unopened packaging.
Products cannot have been installed.
Product must be in saleable condition.
Products must be returned within 60 days of the original shipment date.
What Does Not Qualify for a Refund:
Items that have been opened, installed or are otherwise unsellable.
Clearance and closeout sale items.
Custom built products.
Items that shipped more than 60 days prior.
Light bulbs, lamp shades, parts and glass.
Expedited, long distance and freight shipping fees.
Items that are damaged or defective. For products that are damaged or defective, please see our Damaged & Defective Products Policy.
Items that are returned without prior authorization. Items returned without first obtaining authorization may have the return and refund denied.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.