- Email This Seller
Located in Miami, FL, grantodo. was founded as a family business. As we started manufacturing unique products, sales have soared, our business grew and so did our staff. We design and make many of our own buckles and hope to please our customers.
After a successful experience in the retail and wholesale business we have finally decided that it is time to serve you too, the smart shopper, wherever you may be. We take it as our challenge to provide each one of our customers the best and finest service that is expected from a reliable and a professional service provider. The products that are available online are carefully chosen and extensively examined to make sure you get the best quality and trouble free product.
For each belt buckle or any other product online, our software professionals worked their best to give you the best picture that is possible.
It is our goal to give everyone what he or she seeks, and if we do not carry what you want, we will do our best to find it for you at the best price available.
Our group of professionals is dedicated and striving to provide you with the largest variety of the best and finest products and services available in the market.
We want you to know there is a Toll Free number you can call if you ever need help with anything and customer support via email in our contact page.
- Returns Policy
The following conditions apply to refunds/exchanges:
1. Please contact us with your order number to obtain a RMA number (Return Merchandise Authorization) and if approved you will receive an email with an RMA number, unless you are an Amazon customer. Amazon customer's receive a generated number through Amazon.
2. An item may be returned within 30 days (postmarked) of our shipping date.
3. Item must be in new/unused condition with all original tags and packaging
4. NO COD's accepted.
5. *NO RETURNS accepted on Customized items - Make Sure you Make the Right Selection
6. Shipping costs are not refundable, unless a mistake was done on our end.
7. Items are refunded to the same credit card with which the order was originally placed, through paypal, or Amazon. Amazon handles all payment information. Hot Buckles is responsible for applying the refund through Amazon's Seller Central.
8. Unauthorized returns will be refused.
9. All Returns will be processed within 14 Business days of receipt to our office.
If you need an exchange we recommend placing a new order and sending the Return/Exchange products for a refund. You can do this directly through your original order by clicking on the item purchased.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.