- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
At Aqua Supercenter, our goal is to make you smile and keep you coming back for more. When you need something, anything, for your outdoor living lifestyle, we want you to know instantly, "AquaSupercenter.com will have it". We have over 40,000 products on our site that we have added over the past few years to make this our goal. If there is anything you need that you can't find on our site, just let one of our customer service representatives know and we will do our best to find it for you.
- Returns Policy
Orders can be returned within 30 days of the delivery date.
Our Guarantee – All of our products are New in Box and come with the FULL manufacturer warranty. We guarantee you will receive a working product on arrival. If for some reason you have received a defective item, we will send you the same item and we will pick up the defective item. The reship will be done from the closest stocking location and at the same shipping service label the order was placed under. Note that some manufacturers will make you deal with them directly if this occurs.
You must contact us within 10 days of delivery date for us to cover defective items otherwise you would have it handled as a manufacturer warranty and you will have to ship the item back.
Items must be in an unused, unopened, resellable condition. Excessive taping or markings on the box may incur additional charges when exchanging your item.
All electrical items (lights, motors, pumps, heaters, chlorinators included), custom items, special order items are non-returnable once used. Some items like Pool Cleaners, Saunas, and Sun Rings are non returnable once OPENED. See item details for product specific return policies.
Items must be returned using the instructions we will send once the authorization is completed. Buyer is responsible for all shipping and handling charges to and from Aqua Supercenter on non-defective and non-warranty returns. Failure to ship to the right location will result in a charge for us to ship to the correct location.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.