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KINIVO – Creating innovative products for the new era.
Kinivo offers innovative consumer electronics products that help customers in their home, at work or when they are on the move.
All Kinivo products are built around actual customer scenarios and offer exceptional quality at affordable prices. We support our products with a 1 year limited hardware warranty.
Kinivo is committed to providing each customer with the highest standard of customer service. You can contact us via Newegg or through our website (http://support.kinivo.com/customer/portal/emails/new).
We will be more than happy to assist you with any queries or concerns.
Live Chat: support.kinivo.com | Available 9AM to 5PM Pacific
- Returns Policy
KINIVO RETURN POLICY
We stand behind our high quality products and customer-friendly return policy. We realize that unforeseen and exceptional circumstances can occur which may not deliver the best customer experience; hence we request you to read the following and understand our return policies. Contact information for our customer support team is also listed below for reference.
We DO honor requests for a refund in the following cases:
Non-delivery of the product: If mailing issues at our provider result in missing product delivery, we recommend that you contact the retail store first for assistance, from where it was purchased. Typically, their customer support team can help you track the package/ cancel the order/ provide refunds.
Unexpected defects: Although all our products are thoroughly tested before release, unexpected defects may occur. Such issues must be submitted for our support team’s review. Our goal is to get you to enjoying your product as early as possible. Accordingly our team of technical experts will work with you to find the root-cause and resolve it urgently. If instead we identify a deficiency which cannot be fixed remotely, we will give you an option to either get a full refund for your purchase OR get a new unit replacement of the same product or value shipped to the original destination address for free. In some cases, we may send you a prepaid shipping label and request you to ship the defective unit back, for further analysis.
Product not-as-described: Such issues should be reported to our support team within 3 weeks from the date of the purchase. Clear evidence (photos, order information) must be provided to prove that the purchased product is not as described on the website and we may require you to ship back the defective product for review. We request you to read the product description carefully before ordering and contact us if you need any clarification.
Please note we DO NOT bear any responsibility for or entertain refund/return/exchange requests for the following:
Incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product.
Unauthorised resellers: Please note that we cannot guarantee products from unauthorised resellers selling used/ open box/ “new” items without our permission. Please contact our support team for any clarification.
Our Customer Support Team is always eager to assist you and deliver highly professional Lifetime support in a timely manner.
Email : firstname.lastname@example.org
Live chat: http://support.kinivo.com
Phone: 1-855-4-KINIVO (855-454-6486)
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.