- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
- Returns Policy
Every HIDEF Lifestyle Purchase Includes the Following Promise
HIDEF Lifestyle is a Factory Authorized Dealer for all the products we sell.
All items sold by HIDEF Lifestyle are completely new and unopened
All items are covered by the complete US Manufacturer's warranty
Items offer a 30 day return period for a refund*
Every shipment is fully insured
Over 90% of our in stock orders ship out the same day they are received
We are always here to answer your questions
Preorders are never charged until the item is in stock and ready to ship
You are always free to cancel any order prior to shipping without charge
*All products purchased may be returned for a 100% purchase price refund except for the following listed items. The following items may also be returned but may incur up to a 15% restocking fee. (shipping is non refundable)
BluRay Players and DVR Units
Audio Equipment including Receivers, Amps, Speakers, Radio's, and Headphone Products
Return Policy - Non Defective Merchandise
All products other than the above listed categories/products offer a full refund for 30 days from purchase date with a valid return authorization, shipping is non refundable.
The above listed categories/products may be returned but are subject up to a 15% restocking fee.
All returned merchandise must be returned in the original packaging & include all accessories that shipped with the item. A Return Authorization must be obtained prior to shipping the merchandise back to HIDEF Lifestyle. You must contact our returns department via phone at 800-663-4133 within 30 days of merchandise receipt to obtain a return authorization number or by using the Amazon order system. This number along with return instructions will be emailed to you and is valid for 10 days once it is sent. Failure to return the merchandise within this period will result in the cancellation of your return authorization and no additional returns will be allowed
Occasionally customers receive merchandise which is DOA (dead on arrival) or functioning improperly. If you do receive defective merchandise and it is within the first 30 days of receiving the merchandise, please contact your sales consultant or customer service immediately at 800-663-4133.
If we are unable to provide an immediate fix over the phone, we will either ship a replacement or in the case of some products will assist you arranging a service appointment. Some manufacturers take full responsibilty for a defective item and require that they service and or swap these items. In these cases if the manufacturer is unable to repair your product they will either replace it or issue a return authorization for us to do a swap. HIDEF Lifestyle is always available to assist in away possible.
While it is rare, shipping damage does occur. We ask that you inspect the packaging upon arrival and look for any signs of visible shipping damage. You do have the right to refuse the delivery if you feel that damage has occurred. Please understand that your package will experience normal wear & tear during transit and are package properly to withstand this. In the case of displays inspect your shipment, open the box and check for damage before signing for it. Please do not let the driver leave until the product has been inspected. In the rare case of damage we will ship out a replacement to you. We cannot take damaged product back once accepted and signed for by the customer.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.