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Who We Are:
We have been dressing people’s imaginations since 1991. Our long history in the costume business enables us to truly understand our customer’s needs, and we continuously strive to provide the best selection of costumes and costume accessories at the lowest prices for every holiday throughout the year.
What’s In A Name:
The definition of the word hub is simply “the center of activity,” and it is this definition that motivates us on a daily basis. CostumeHUB constantly strives to remain at the center of all online costuming activities. We want people to use our store to discover what costumes are new and fun in the marketplace, and to also discover what fair costume prices should be. Even if you do not purchase a costume from us, we hope that you find the materials on our store informational and helpful in your pursuit of the perfect costume.
What We Are About:
Our goal has always been to provide the largest selection of costumes and costume accessories combined with the lowest prices and impeccable customer service. Unlike many other costume websites who often maintain low, or no, inventory on hand, we constantly update our actual inventory levels to ensure that we have the largest selection of adult, child and pet costumes in stock year round, enabling us to usually ship your costume the same day your order is placed.
To provide the largest, lowest priced year round selection of adult, child and pet costumes. To provide impeccable customer service, with readily available and helpful CostumeHUB customer representatives waiting to answer all of your inquiries. To provide honest and fair store policies, such as our 14 day stress free return policy, allowing our customers to have the peace of mind that they are dealing with a solid long-term company that always has their best interest at heart.
- Returns Policy
Stress free return policy guarantee:
We guarantee a stress free return process at CostumeHUB. We allow up to 30 days after the day you place your order to initiate a return on all items that are qualified for return – stress free.
General Refund Information:
CostumeHUB offers a gigantic selection of costumes and costume accessories, most of which can be returned if the return is initiated within 30 days from the purchase date. All refunds will be for the cost of the merchandise only. Our return and exchange policy applies to (but is not limited to) the following situations:
-Your item(s) doesn’t fit
-Your event gets canceled
-You are unhappy with your purchase for any reason
Return & Exchange Guidelines:
Costumes: Item(s) must be received in new and unused condition and not missing any items (including the original packaging). Costumes returned that smell like cigarette smoke, alcohol, perfume, etc. will be refused. Any return received with missing items or without original packaging will not be credited – no exceptions.
Shoes: Please make sure that your shoes fit and are comfortable before you use them. Shoes that show obvious wear or are missing the original packaging are not returnable. Please put the shoe box in another box when shipping, the original shoe box must be in brand new condition when received. Any return received that is missing items or without original packaging will not be credited – no exceptions.
Wigs, Teeth, & Other Accessories: Item(s) must be received in the original unopened and factory sealed package. (Please look at item carefully before opening the factory sealed packaging.) Any return received with missing items or without original packaging or with opened packaging will not be credited – no exceptions. This includes accessories and wigs that are packaged seperately but included with the costume.
Refunds are only issued for the cost of the merchandise. All shipping charges are non-refundable.
Returns are generally processed within 72 hours of receiving the item(s) back. Please Note: During the Halloween season (October and November) this process may take up to 3 weeks. You will be sent an email once your return is processed notifying you.
Items that are NEVER returnable or exchangeable:
-Undergarments of any type (tights, petticoats, bloomers, etc.)
-Socks and stockings
-Wigs, beards, facial hair or any other artificial hair
-Prosthetics, fangs or any other fake teeth
-Any item that has been worn, used or altered in any way – no exceptions
Exception: Above items may be returned if in unopened and factory sealed package. Products in a snap closure package or any box/bag that is not factory sealed are NOT returnable.
Unlike other costume websites, CostumeHUB DOES NOT charge a restocking fee for most returned items. The only times a restocking fee will be assessed is when five or more items from the same order are subsequently returned, or your return falls outside our return policy and we make an exception to accept your return (i.e., you returned your order after the return cutoff, etc.). In this case a 20% restocking fee will apply. The restocking fee calculation is:
20% of total cost of returned items- any shipping cost = restocking fee.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.