- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
We are resellers located in Miami, FL - USA. We are dedicated to provide our customers with Excellence in every business transaction. We value all of our customers and our goal is to provide great products x prices. We speak English, Spanish, and Portuguese.
- Returns Policy
For all returns, Item must be in the same condition as it was sold. Broken, Tempered, Scratched, Dented, or any physical damage will VOID warranty, and we will not be able to accept the RMA. Please properly pack with protection all returning items. We will not be responsible for any carrier damage or lost package. When returning an item, customer will be responsible for shipping cost, and should choose a service with a tracking # or delivery signature to ensure that the package was in fact received.
Bad use of the product programming, software, or unlocking attempts, will also result in warranty void.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.