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We take pride in offering you the best possible prices on a wide variety of products, fast shipping, and the highest standards in customer service. We are committed to doing all that is necessary in order to keep you a satisfied and returning customer! As a valued customer, you can confidently place your order with the knowledge that it will be delivered on time and complete. ShopAxis has been in business since March 2007, offering an extensive assortment of your favorite items in sporting goods, tools, electronics, pet supplies, housewares, beauty products, games and more. We maintain powerful relationships with manufacturers that allow our customers the benefits of savings and low prices. We specialize in e-commerce and operate a number of e-commerce webstores. Our products are shipped from different warehouses across the country depending on their availability and your location. Our online catalog reflects competitive rates for our merchandise among the best in the industry!
- Returns Policy
1. Contact us for a RA# (Return Authorization #)
a. To obtain a RA#, contact us via telephone at (718) 312-8868 or between the hours of 9AM-5:30PM Eastern Standard Time (EST), customers can call (212) 382-2122 or emailing email@example.com. RA# will be issued within 2-3 business days of request.
b. Products returned without a RA# will be returned to customer at customer's expense and will not be eligible for future returns.
c. Any RA# issued will expire within 10 business days from date of issue.
d. Customers have 30 days upon receipt of the item to return item for any reason for a refund or an exchange.
e. Reason for return must be specified when a request for a RA# is submitted.
2. Return the product to ShopAxis
a. Upon receipt of your RA#, write the RA# on the outside of the box or else returns will not be accepted.
b. Please return all items to the following address:
Axon US Corporation
127-03 20th Avenue
College Point, NY 11356
3. Your RA# will be processed and reviewed
a. It will take 2-3 business days from receipt of your return item to process your return request.
a. Replacement items will be shipped out upon approval of RA# request, usually within 2-3 business days upon receipt of item. Just like a new order, you will receive order confirmation and tracking information as soon as it becomes available.
b. If requested, a credit will be issued to you within 7 business days of receiving the merchandise.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.