- Returns Policy
All UNOPENED returns (excluding livestock, corals, inverts, package deals) are subject to the following condition:
A Return Merchandise Authorization (RMA) number issued by FreshMarine must accompany all returns. The RMA Number must be included on the outside label of every shipping box. We cannot process returns without this number.
All drygoods and aquarium supplies are subject to a 15% restocking fee and must be unopened and in re-sellable condition.
Products must be sealed, unopened, and in original packaging.
All returns must be shipped freight prepaid.
Product returns cannot be accepted after 30 days under any circumstances.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.