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We at Audio Video Express are committed to customer service and satisfaction. With over 25 years of experience in the digital, electronics, and camera field we are able to offer you the consumer, the latest up to the minute and most competitive pricing as well as an extremely courteous, knowledgeable, and experienced support staff. Call us Toll-Free @ 888.752.7669
Product Warranty: All our products are brand new and warrantied by the respective manufacturers, unless specifically stated otherwise on the specific product. All Manufacturer Warranties are subject to the conditions set forth by the respective manufacturers.
- Returns Policy
You can cancel your order for any item, provided that the order has not yet entered the shipping process.
Return Policy Disclaimer
All products may be exchanged or returned within 30 days of the invoice date. Thereafter, all sales are final. There will be no returns on opened printers, scanners, and special orders.
Discontinued & Refurbished Products
At times, Audio Video Express will offer specially priced items that have either become discontinued by the manufacturer, or are refurbished. These products may be exchanged or returned within 30-Days of the invoice date.
Pertaining to all items purchased
All exchanges and returns require a Return Merchandise Authorization (RMA) number. Exchanges and returns cannot be accepted or processed without one. An RMA must be requested within 30 days of the original purchase invoice date. Thereafter, all sales are final and any applicable exchanges and returns are the responsibility of the manufacturer. All products are sold with their respective manufacturers warranties. Please note that warranty periods and services vary by manufacturer and product.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.