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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Welcome to Good Guys Electronics; the internet’s number one stop for on-line electronics shopping. We pride ourselves on going above and beyond for our customers. Shop with us and experience a seller who offers the best deals available. We go above and beyond in taking the time to list products carefully with much attention to detail to avoid buyer confusion. We know your purchases are important to you, so shipping is performed with the utmost of care and timeliness. At Good Guys Electronics we take pride in knowing our customers are getting everything they expected, and with over ten years in the Cell Phone and Electronics field, the knowledge to help them make the right purchase for their needs. Have a look at our feedback and compare. You'll see what other shoppers have experienced; a company that knows that you deserve the best for every purchase, big and small! Shop with confidence at Good Guys Electronics, and let us show you what on-line shopping looks like when it's done right

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539 Reviews (76% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 84
Marcus A.
Ordered on 11/5/2016
...decent prices from time to time, but... 11/8/2016 6:57:02 AM
horrible order processing/shipping time scale. same item that takes a few hours of processing and 2 days shipping through Newegg's storefront takes Good Guys Electronics 2 days to process and ~7 days to ship.
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Kelly S.
Ordered on 11/1/2016
False advertising 11/4/2016 10:18:57 AM
I ordered an unlocked Fire Phone. It was listed as new and in the pictures it has the original box. However, it came in a poorly packed plain white box with a knockoff (NOT original) charger and none of the headphones that normally come with the phone. Phone is great tho. Still gave two eggs because I THINK the phone is new but honestly would not surprise me if it was refurbished and it was shipped very very quickly.
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Keith B.
Ordered on 10/7/2016
Little things 11/2/2016 6:24:37 PM
Got a refurbished S5, USB port showed some wear but overall it was great and works great. With the phone came a battery charger and USB 3.0 cable. The USB 3.0 cable was defective, I contacted them and they sent me a USB 2.0 cable immediately, it works but really wanted a good USB 3.0 cable so mildly disappointed as I don't have a spare USB 3 cable and will end up having to buy one. So I dissed them an egg. But I DO RECOMMEND these folks, not perfect but overall great and phone was great and priced right too. Overall very happy.
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Scott B.
Ordered on 9/23/2016
Very Happy 10/7/2016 2:03:29 PM
Nice price as a gift for my wife who is non-techie. Does all she wants. Got it fast too.
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Ader S.
Ordered on 7/31/2016
8/13/2016 11:53:32 AM
I bought a keyboard and mouse ands came the mouse and now they do not answer me to solve my problem
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Tim P.
Ordered on 7/27/2016
Unresponsive to emails and calls 8/4/2016 8:55:43 AM
Unresponsive to emails and calls - order was shipped in error, better sellers out there.
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Ron L.
Ordered on 4/28/2016
what can happen to a controller? 5/22/2016 5:58:02 AM
Mailed by usps, 3 days late, not sellers fault. But the controllers left bumper didn't work. First time I've had one that didn't work right.
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Anonymous
Ordered on 4/25/2016
iPhone 6 Plus, new and unlock 5/17/2016 3:19:39 PM
Product works fine and when checked out by Apple Store passed their verification.
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Michael R.
Ordered on 4/8/2016
Good Phone, but great service 5/6/2016 1:24:36 PM
The phone I ordered came in just fine, however it had power issues. With one email I was able to receive a replacement in good time. everything came in as advertised, was not given the run around for a replacement. I would buy again from them.
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Anonymous
Ordered on 4/9/2016
Should have just bought it from the store 4/23/2016 12:16:01 PM
The sleeve that covers the battery was broken when it arrived.
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Mark D.
Ordered on 3/26/2016
Excellent Service 3/30/2016 12:21:53 PM
I highly recommend this seller: Phone came before promised, in outstanding, like brand new condition. I would never know this was a refurbished phone! Charged the battery, put the SIm and SD card in from my old phone (Note 4) and as soon a i turned it on it was activated. I just had to sign into my accounts to restore everything.
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Scott R.
Ordered on 3/1/2016
Quick shipping, good prive. 3/8/2016 8:42:19 AM
I ordered a Logitech receiver for their solar keyboard. It was offered at a low price and arrived quickly, in perfect condition. I would definitely use this seller again.
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Samuel E.
Ordered on 2/18/2016
Good Guyz 2/22/2016 6:21:22 PM
That waz cool the phone waz @ my house b4 newegg listed it az shipped
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Anonymous
Ordered on 2/11/2016
Took Way too Long Shipping Order 2/20/2016 7:50:07 AM
They apparently lost the order and only realized this after I called in...and I expected to receive it rather early since I have 2 day shipping through shoprunner yet it has been 8 days and I am still waiting on the product.
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orlog N.
Ordered on 1/7/2016
Not good, 2/11/2016 11:32:06 PM
I got a locked phone, in your site says unlocked phone, I sent a e-mail two weeks ago and not answer yet to solve my problem.
Good Guys Electronics Response:
We're sorry to hear that you have had an issue with your device. Please call us for support and we'll happily help resolve any issues you have experienced.
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Bruce O.
Ordered on 11/17/2015
"Good Guys" not really such good guys. 2/11/2016 10:20:45 AM
Received my phone - excellent phone, excellent price - however the item listing included a set of headphones which I never received. "Good Guys" never responded to contact emails from either myself or Newegg. It's a shame they basically have NO customer service as a positive 5 egg review is now 1egg (would put 0 egg if available) because they ignored both my request and Neweggs contact for what are probably no more than a $5-10 set of headphones. I would also give Newegg 0 egg if I could as I notice that "Good Guys" are still selling on their site? Shows me that Newegg finds this behavior from their sellers acceptable.
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3 out of 3 people found this review helpful. Did you?
Byron G.
Ordered on 11/21/2015
Customer service failure when the wrong product was shipped (Newegg and the Marketplace vendor) 2/6/2016 5:26:25 PM
The item I ordered was not what I received. They chose to provide another model when unable to fulfill the ordered item. The replacement item has much lower reviews and was not wanted.
When I attempted to create a return and get a return label I was informed that they did not provide the label, even though it was not my mistake. Newegg was even worse because their position was I received the item from a marketplace vendor. Hmmm, I placed the order with Newegg.
I eventually got a return label, although it took persistence and repeated phone calls.
I did receive a full refund and ordered the item I wanted from another source with the name of a river in South America.
I will not be ordering from Newegg again. I have better things to do than their job when trying to resolve a shipment problem.
Poor attitude and poor customer service.
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jeevan a.
Ordered on 11/24/2015
fake 2/6/2016 11:25:19 AM
worst and horrible seller, lier, wont respond to emails until your return period is over. sent me after market nexus 6
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Anonymous
Ordered on 1/9/2016
As long as you don't have an issue, they are quick to get you stuff. But, if you have an issue expect months of fighting to get your money back. 2/1/2016 8:13:01 AM
Ordered 3 quad-copters from them - the box arrived quickly. They sent two instead of three. That was in November. I realized due to them not responding to any requests for help that I wouldn't get it by Christmas so I ordered another. It showed up quickly. It was such a hit we ordered another one in January - it arrived quickly. But, I was still fighting to get them to respond to the original order from November. Eventually in January we did get our money back from Newegg. But it took a couple times trying to respond to the company (no response from them) and numerous emails and numerous chats with newegg to get it resolved.
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Joseph S.
Ordered on 12/28/2015
Seller was fine 1/27/2016 5:49:29 PM
This will not work with a laptop.
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