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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Welcome to Good Guys Electronics; the internet’s number one stop for on-line electronics shopping. We pride ourselves on going above and beyond for our customers. Shop with us and experience a seller who offers the best deals available. We go above and beyond in taking the time to list products carefully with much attention to detail to avoid buyer confusion. We know your purchases are important to you, so shipping is performed with the utmost of care and timeliness. At Good Guys Electronics we take pride in knowing our customers are getting everything they expected, and with over ten years in the Cell Phone and Electronics field, the knowledge to help them make the right purchase for their needs. Have a look at our feedback and compare. You'll see what other shoppers have experienced; a company that knows that you deserve the best for every purchase, big and small! Shop with confidence at Good Guys Electronics, and let us show you what on-line shopping looks like when it's done right

  • Feedback
  • Returns Policy
On-Time
Delivery
94.06%
Product
Accuracy
88.12%
Customer Service
Statisfactory
85.42%
642 Reviews (79% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 125
Joseph P.
Ordered on 5/9/2017
Like newegg... 5/25/2017 1:30:19 PM
Been a customer with Newegg for roughly 12 years. Nice selection, fair prices and good customer service. like the new LG G5, maintains the GPS signals which is important for my work very well. Better than Samsung Galaxy S Series. Will no doubt shop again with Newegg.
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Keith H.
Ordered on 4/19/2017
Faulty equipment and no return label 5/24/2017 1:45:09 PM
I purchased a MacBook Power Supply through NewEgg not realizing it was through a third party. When I got the power supply it did not work (I tried it on multiple devices) and when I contacted Good Guys Electronics about it they responded asking I return the item. However, I would have to pay for the return as the New Egg system does not allow 3rd party people to issue return labels. I contacted New Egg who contacted the seller but that was a week and a half ago. I'm currently on hold with NewEgg trying to chase this down for the second time and have been told that newEgg has been trying to get a hold of the seller to get the label to me but have not been able to. I certainly wont be buying anything more through them and will think twice before using this reseller again
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Michael C.
Ordered on 5/7/2017
So far, so good! 5/24/2017 4:53:41 AM
The sellers transaction was great. As for the phone itself, I'm an LG can back to the G2. So far I'm liking the G5. The battery life is comparable to the G4. (Slightly less in certain situations.) The dual camera is interesting but so far haven't noticed much difference in photo quality! The extra ram is sweet and the fingerprint sensor is the best I've ever used. So far the only negatives are; I miss the volume buttons on the back. (For photos, it is so much more user friendly.) I also miss the curved back of the G4. Over all I'd say this is a good phone and the price was right compared to the newer G6. Thank you!
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  • Didn't contact
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Anonymous
Ordered on 5/1/2017
i was happy 5/23/2017 11:17:21 AM
Yes, I would recommend them.
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  • Didn't contact
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tyler f.
Ordered on 5/7/2017
Shipped quicker than expected 5/22/2017 9:05:58 PM
Seller was great item exactly as described shipped quicker than described, responded to email i was just thanking them for great customer experience because until now 3 weeks later havent been able to give them a good review
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Timothy O.
Ordered on 5/7/2017
5/22/2017 7:02:30 PM
Great product, great price and fast shipping.
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Logan B.
Ordered on 5/1/2017
Great seller. 5/21/2017 2:33:31 PM
Fast shipping, item works flawlessly. Would buy from again. Thank you Good Guys Electronics
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  • Didn't contact
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Anonymous
Ordered on 4/30/2017
Fed Ex Post is a joke 5/16/2017 6:37:16 AM
It took me over 2 weeks to receive my whole order. Using Fed Ex as a shipper makes the customer think they will be getting the item(s) quickly. This was not the case for me. I ordered my items on a Thursday, 2 weeks later (Thursday) I had received half my order.
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JENSEN J.
Ordered on 4/21/2017
5/5/2017 12:01:27 PM
The magsafe2 power adapter is an Apple original. Good price for an original product. I recommend it.
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Cara J.
Ordered on 4/17/2017
Excellent service 5/2/2017 2:33:35 PM
Yes, I would recommend this seller. The product was just as described packaged well and arrived very quickly.
Good Guys Electronics Response:
Hello,

Thank you very much for the great review. We hope you enjoy your device.
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  • Didn't contact
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SHAYNA P.
Ordered on 3/4/2017
Good product! 4/26/2017 1:17:59 PM
I received my refurbished phone just like new. I believe the battery was even in a separate package. The screen was covered by a protective plastick and there were no scratched on the screen. It has been three months or so since I received my phone and it still works like I'd expect it to. My battery dosent always last a whole day but I believe that is mostly my fault. From time to time the phone seems slow bit I believe that to be due to over use and too many apps open. Possibly my service as well. I have no complaints for this phone or the company. Hope this helps someone feel more secure the way I know I wanted to feel before my purchase.
Good Guys Electronics Response:
Hello,

Thank you very much for the great review. We hope you enjoy your device.
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Stephanie H.
Ordered on 4/10/2017
The Real Deal 4/25/2017 12:55:09 PM
I bought a power cord for my Samsung Note 4 and chose Newegg because most of the ones sold on that large internet retailer (staring with the letter A) are not OEM chargers. I wanted an OEM plug because my car would not use Android Auto with generic plugs. When I plugged the USB into my car wallah it worked!

Fast shipping, good price.
Good Guys Electronics Response:
Hello,

Thank you very much for the great review. We hope you enjoy your device.
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  • Didn't contact
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toby c.
Ordered on 4/5/2017
pretty much a brand new phone 4/13/2017 3:00:52 PM
customer service was excellent . i received what appears to be a brand new phone . which surpassed my expectations. shipping was fast . overall highly recommend these guys. will buy again if need be .
Good Guys Electronics Response:
Hello,

We appreciate the awesome feedback. Hope to keep having your business.
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Tanisha S.
Ordered on 3/22/2017
Excellent 4/6/2017 2:43:08 PM
I love my new keyboard. Works like a charm.
Good Guys Electronics Response:
Hello,

Thank you for the great feedback. We hope to keep doing business with you.
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Anonymous
Ordered on 3/22/2017
4/5/2017 11:50:58 AM
Perfect condition, couldn't tell it from a new phone by looking at it.
Good Guys Electronics Response:
Hello,

Thank you for the great feedback. We hope to keep doing business with you.
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KENNETH O.
Ordered on 3/10/2017
Speedy and packed well 3/27/2017 8:52:38 PM
I was shocked seeing this Saturday, the day after I ordered it. I got to use my original Apple keyboard right away. 5 stars for the next day shock factor and the great price on what I ordered.
Good Guys Electronics Response:
Hello,

Thank you for the great feedback. We are glad you are satisfied with our service.We hope to keep doing business with you.
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Thar C.
Ordered on 3/9/2017
Very Poor 3/24/2017 10:59:17 AM
I have emailed you guys already on this topic. I did not receive the correct mouse that was advertised and still have heard nothing from you or the seller.

Thanks
Good Guys Electronics Response:
Hello,

We responded to emails sent to us by you and Newegg. Not sure why they haven't reached you. But your missing item was shipped. Below is the tracking for your item.

USPS TRACKING 9405515901570724059736
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Piotr F.
Ordered on 1/30/2017
Dishonest and unresponsive 3/21/2017 4:00:22 PM
BEWARE - DISHONEST SELLER. Purchased "refurbished" ORIGINAL UNLOCKED phone only to receive what can barely pass as used phone with scratches in a generic box and off brand cables. The phone was not unlocked - it was locked to AT&T. This was not ORIGINAL UNLOCKED phone either - original unlocked HTC phones are not branded for a specific network. Returned item to the seller at my own cost before the return deadline only to be charged restocking fee after even though I contested the restocking fees it in writing with the seller. Overall I ended up at ~40 bucks out of pocket. When I contacted Newegg customer service they were absolutely terrible and useless at taking ownership at resolving this issue - overall I would think twice about purchasing from this seller and newegg marketplace overall.
Good Guys Electronics Response:
Hello,

It seems you were not satisfied with our service. The item you purchased was sold as refurbished which means it is not brand new and will have minor cosmetic imperfections. The reason the restocking fee was charged was because the device was returned after the 45 day return policy on the Newegg website. A return was made and closed automatically by Newegg because of that reason. I do apologize for any inconvenience. Please contac tus to be able to better your experience with us. 1-888-211-9379
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Anonymous
Ordered on 3/6/2017
Took forever to get here but worth it 3/21/2017 3:46:28 PM
Great router, shipping took forever though. It should not take nearly two weeks to ship something within the US.
Good Guys Electronics Response:
Hello,

Thank you very much for the great feedback. We appreciate your business and hope to do business with you in the future.
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Anonymous
Ordered on 3/5/2017
Very happy 3/21/2017 12:29:42 PM
Phone arrived fast, like new condition, works great.
Good Guys Electronics Response:
Hello,

Thank you very much for the great feedback. We appreciate your business and hope to do business with you in the future.
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