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Seller#: 0UHZRBI94UKC57187

US Micro Corp Seller Profile 855-876-4276 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from US Micro Corp See all products from US Micro Corp

U.S. Micro prides itself on the power of the relationships we build. Since 1995, we have had a continuous track record of addressing the full spectrum of customer IT equipment needs from the beginning to the end of the asset lifecycle. Our reputation in this industry is unrivaled because we provide superior service, and we stand behind every asset that we buy, sell, or lease. U.S. Micro adheres to strict environmentally responsible policies for handling the resale and recycling of all IT assets. We believe that resale is the most sustainable form of recycling and proudly resell approximately 98% of the IT assets we purchase.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (579 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 377 Reviews
newegg
65%
Good Rating + 4 85 Reviews
newegg
15%
Average Rating + 3 26 Reviews
newegg
4%
Poor Rating + 2 22 Reviews
newegg
4%
Very Poor Rating + 1 69 Reviews
newegg
12%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Salman A.
Order Date : 11/25/2016

Rating + 3 A Corrected Error

Although the seller shipped an item that I did not order, the seller acknowledged the error, and shipped the item I did order. The only problem I had was that it took a few weeks to get the product I ordered initially.

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JAEHO S.
Order Date : 11/13/2016

Rating + 5 I received a good service.

I bought a refurbished laptop from Micro corp.
The cosmetic grade is "A" on the website. But I think it's just about "B" grade.
And my laptop has a little issue on my keyboard.
But the seller gives me a quick response.
They gave me the proper missing parts.

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Stephen F.
Order Date : 11/14/2016

Rating + 5 Most excellent.

I ordered two refurbished Lenovo T430's. They arrived within a week or so with Win10PRO, and no bloatware - $200 each - beautlful. These things look brand-new, arrived in slick simple packaging - excellent experience - highly recommend and I will order more in the future.

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Carolyn B.
Order Date : 11/4/2016

Rating + 1 Not happy!

My refurbished Thinkpad is not working properly. First call was for replacement fan. Second call was to return. In both cases Newegg told me to wait for contact by US Micro. Nine days since second phone call and still no response from US Micro. I'm hoping Newegg will solve my problem directly when I call for the third time tomorrow. I am not pleased!

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David B.
Order Date : 11/20/2016

Rating + 5 Fast shipping and professionally packaged. A+

I recommend this seller so far... it's a Christmas gift and the laptop looks so perfect in it's packaging I don't want to remove it. The ad says Windows 10 But the page included on top of the laptop says Windows 7. My son wanted to go back to Windows 7 so I'm not disappointed and I understand Windows 10 might have issues with an older Laptop's video. I'm an IT professional so no worries.

One minor con - The shipping box has the words "Laptop Box" in block letters printed on it. Luckily my son wasn't home when it arrived and none of the local thieves guild, a.k.a high school students, walked by.

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Clay S.
Order Date : 11/15/2016

Rating + 5 Great seller

Computer got here fast and was packed well.
It was described as grade A, the exterior looks brand new and the inside also looks new.
The computer runs great and is nearly silent.
I would buy from this seller again.

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Jamie B.
Order Date : 10/17/2016

Rating + 5 exactly as ordered - great condition - fast delivery

I ordered several desktops from them for an IT project and was happy so I ordered 5 monitors as well. They came on time exactly as described - in fact, the description noted some slight damage to the cases but after looking really hard to find it ...some slight scratches I never would have noticed so I think they erred way on the side of caution in stating the cosmetic damage.

Packaging was great - as good as I've gotten from Dell.

Great vendor - will definitely be my first go-to when I need something along these lines.

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Jamie B.
Order Date : 10/17/2016

Rating + 5 Exactly as ordered - fast delivery

I'm in IT and for a project I needed several Window's desktops to deploy on a shop floor - but their use is such I didn't want to spend money on new builds. These were perfect. I ordered some - they came in exactly as ordered and on time so I ordered 2 more.

And the packaging was great - very secure.

Will definitely check this vendor first when I need something else going forward.

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Anonymous
Order Date : 10/1/2016

Rating + 2 Three weeks to get the wireles device.

The computer came in fast, but the wireless device took 3 weeks to arrive.

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Paul Y.
Order Date : 10/18/2016

Rating + 1 Dishonest or Incompetent?

I have about two computers from these people. I had to return the first one because the case wouldn't open. The back was dented in and you could tell from its position in the box that the dent was NOT due to shipping. their customer service department was very efficient. They didn't have a replacement to send me and so they gave me a refund in a reasonable amount of time.
So I ordered a different model and now I have to return the second one because I ordered a computer with an Intel i5 Quad Core and they shipped me one with a Core 2 Duo. I'm not sure if they are dishonest or merely incompetent but I wouldn't buy from them. In fact, I'm really disappointed that Newegg would even sell their junk.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 10.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 10.00%

    US Micro Corp provides a 1 Year limited warranty on all products we sell, unless otherwise noted on original description of product. This warranty includes any hardware defects and EXCLUDES any software issues, neglect, or unauthorized repair. In addition we do not test laptop batteries therefore battery life will not be covered by any warranty unless otherwise noted on original description of product. The warranty date will start from the time your item has been invoiced. We will offer refunds only within the first 30 days of receipt. Under no circumstance will the original shipping charges be refunded. Buyer is responsible for return shipping. If you choose to return your item instead of using your warranty for repair or replacement you may be subject to a restocking fee. Any buyer remorse returns are subject to a 10% restocking fee.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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