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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Shenzhen Feichao Technology Co., Ltd.

We specialize in the R&D, production and sales of various products. Products of good quality with competitive price constantly attract customers. Products are selling well in Europe and the United States, Hong Kong, Macao, Taiwan area, and mainland China.

Important Informaiton to Clients:
As the US Customs security more stringent and the arrival of the shopping season, the parcels may be delayed about 1 month.
Please take the "Delay Problem of Logistic" into account before purchase.And Clients need to get a plan of "Waiting Preparing",Please do not leave negative feedback or make claim without contact.

  • Feedback
  • Returns Policy
On-Time
Delivery
77.78%
Product
Accuracy
77.78%
Customer Service
Statisfactory
50.00%
204 Reviews (69% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 52
Anonymous
Ordered on 2/17/2017
Very good! 3/15/2017 11:21:23 PM
I don't know how they managed to do free shipping from China, but they did, and the item I ordered arrived in good shape and is currently working well in my PC. Thank you!
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Anonymous
Ordered on 2/26/2017
Shipments take too long and updates are sufficient 3/10/2017 9:27:32 AM
I order something 11 days ago and this is only status I have for it.

SHENZHEN EMS, CHINA Thursday, March 02, 2017 12:36 PM Processed Through Facility
CHINA Tuesday, February 28, 2017 9:53 PM Acceptance

This is just not acceptable.
JMTTOP Response:
Dear friend,

Sorry for the long waiting.

We've checked this problem,found your order maybe delayed or lost on the road,sorry for the inconvenience.

But pls don't worry,we've made the refund for you,we won't make you any loss.

Nice day.

Best regards.
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Anonymous
Ordered on 2/15/2017
Refund received 3/7/2017 3:00:48 AM
A wrong item was sent and I had to ship the item back. But I received a full refund for the item and the fee to ship it back. Very polite seller.
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William S.
Ordered on 1/19/2017
Somic G923 Surround Sound Headset 2/15/2017 3:14:56 AM
I made the order and received a USPS tracking number which is a very comforting thing since the item is coming from China. I could see that the headset had been processed and shipped from the vendor by watching the tracking. Within a day or two the JMTTOP pages that I had been watching items on totally disappeared from Newegg. This made me very n-n-nervous to say the least but after a few days I could see the item was still moving towards the US. I received my headset about 11 days after I placed the order which I believe is a good time from China to Arizona. When it arrived it was packed well and worked fine right out of the box. After a few days JMTTOP appeared again on Newegg and I could see the headset was being advertised again. All in all my headset arrived in a timely manner and was packaged well and I am very satisfied.
JMTTOP Response:
Dear friend,

Thank you for your order and positive feedback.

Sorry our store was closed during the Spring Festival holiday,sorry for the inconvenience.

If you have any further questions,pls contact us.

Nice day.

Best regards.
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Anonymous
Ordered on 1/11/2017
2/7/2017 7:46:42 PM
Ok
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Warren S.
Ordered on 1/4/2017
SENT wrong item 1/27/2017 5:48:20 PM
I had to order from another site.
Thanks NEWEGG?????
JMTTOP Response:
Dear Valued Customer,
Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to
improve our customer services.
If you have any questions/comment/advice regarding to our products and services, you are more than
welcome to contact us by clicking “Email This Seller” in our Newegg Seller Profile page.
Regards
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Lawrence T.
Ordered on 11/23/2016
12/16/2016 1:51:27 PM
ordered on 11/23/16. It's coming from china. It finally arrived in san francisco on the 12. it's now in transit from there, today is 12/16/16.
JMTTOP Response:
Dear Valued Customer,
Thank you for your feedback, your shipment was shipped in xx/xx/2016 with following tracking information.
The tracking # for your order is LT457846981CN
2016-12-20 09:52 RANGELY, CO 81648, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 9:52 am on December 20, 2016 in RANGELY, CO 81648.
2016-12-20 08:35 RANGELY, CO 81648, Out for Delivery
2016-12-20 08:25 RANGELY, CO 81648, Sorting Complete
2016-12-20 07:37 RANGELY, CO 81648, Arrived at Unit
2016-12-19 05:34 DENVER, CO 80217, Departed USPS Facility
2016-12-19 00:34 DENVER, CO 80217, Arrived at USPS Destination Facility
2016-12-13 22:30 In Transit to Destination
2016-12-12 10:30 SAN FRANCISCO, CA 94188, Arrived at USPS Facility
2016-11-25 10:54 Origin Post is Preparing Shipment
We sincerely apologize for the delay and we always try our best to deliver orders to our customers within
5~15 business days.
If you have any issues or technical questions, please feel free to contact us by clicking “Email This Seller” in our
Newegg Seller Profile page.
Regards
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Anonymous
Ordered on 11/24/2016
Did never receive the item 12/14/2016 8:20:45 AM
I ordered an M.2 to SATA III Adapter but did never receive it. Other buyers beware of this seller!
JMTTOP Response:
Dear Valued Customer,
Thank you for your feedback, your shipment was shipped in xx/xx/2016 with following tracking information.
The tracking # for your order is LT464514389CN
2016-11-29 09:47 CHINA, SHENZHEN EMS, Processed Through Facility, Your item has been processed through a facility in SHENZHEN EMS, CHINA at 9:47 am on November 29, 2016.
2016-11-28 21:38 Origin Post is Preparing Shipment
2016-11-28 21:38 CHINA, Acceptance
We sincerely apologize for the delay and we always try our best to deliver orders to our customers within
5~15 business days.
If you have any issues or technical questions, please feel free to contact us by clicking “Email This Seller” in our
Newegg Seller Profile page.
Regards
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John C.
Ordered on 10/22/2016
Slow Boat From China 11/14/2016 4:35:52 AM
Ordered on 10/22. Seller shipped quickly, but delivery is s-l-o-w. On 11/13 Chinapost tracking showed the ordered was turned over USPS in Chicago. I suspect it may be another week before I actually have the order. If you're in a hurry, best you look elsewhere or inquire about express service.
JMTTOP Response:
Dear Valued Customer,
Thank you for your feedback.
We sincerely apologize for the delay and we always try our best to deliver orders to our customers within
5~15 business days.
If you have any issues or technical questions, please feel free to contact us by clicking “Email This Seller” in our
Newegg Seller Profile page.
Regards
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Anonymous
Ordered on 9/10/2016
Works 9/28/2016 5:00:57 PM
Pretty fast from China
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Anonymous
Ordered on 7/17/2016
Good Transaction 8/9/2016 9:10:53 AM
Item as described. Packed well. Works well. Takes time to get here since it is from China, but worth it.
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Pete S.
Ordered on 6/20/2016
Great MP3 Player! 7/4/2016 2:33:21 PM
I don't like Ipods, this is a great MP3 player.
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Juan B.
Ordered on 6/11/2016
Competent seller 6/20/2016 7:35:45 PM
Item was shipped from China in a clearly labeled, well protected Mylar Envelope with protective foam padding inside, arrived in a few days and worked as expected; will gladly do business with again. Recommended.
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Arch T.
Ordered on 4/28/2016
Terrible 6/20/2016 10:23:53 AM
Buyer beware. And for some reason you can't get a product review of their items to stick.
JMTTOP Response:
Dear Valued Customer,
Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to
improve our customer services.
If you have any questions regarding to our products and services, you are more than
welcome to contact us by clicking “Email This Seller” in our Newegg Seller Profile page.
Regards
  • Not answered
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Robert B.
Ordered on 5/22/2016
An Honest and Honorable Vendor 6/14/2016 4:47:50 PM
I had a problem with the item that I purchased from JMTTOP and I fully expected to be losing money on this transaction due to return shipping policies and restocking fees. The problem was caused by the factory changing the battery size but not informing the Seller of the change so they could correct their advertisement of the item. I expected a larger capacity lipo battery as advertised. Once I proved My claim with a picture of the instruction manual and the actual lipo battery from the item that was shipped to me, the representative of JMTTOP questioned the factory and found out what had happened. The 7.4 v. got too hot so they switched to a 3.7 v. battery without notifying the seller. The seller, JMTTOP, bent over backwards to help me at that point and I am very Proud to say that I will not hesitate to order from them in the future. You need patience when doing business with a Company that is on the other side of the planet but you don't need to worry about your investment because they want the same thing that all Sellers want... Happy Customers. I think that you'll find that a large majority of negative reviews come from Customers that simply aren't willing to go through the time and effort that is required to resolve their issue. I don't understand that because who will care about your issue if you don't? I can almost hear the "instant gratification Folks" groaning but the fact is, this Company that I have never heard of before this single transaction, JMTTOP, made sure that I didn't lose a nickel, even paying me back for the return shipping cost. I think that's Exceptional Customer Service!
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Bill C.
Ordered on 4/24/2016
Fast Shipping, as Described 5/17/2016 4:40:52 PM
Good Transaction, Great Price, Fast Shipping, Good Communication A+
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Bogdan G.
Ordered on 4/20/2016
The overall impression is that this seller is extremely bad. Placed an order on April 20th and on May 12th I still haven't received it. 5/12/2016 5:32:31 AM
I cannot recommend this seller to anyone. If you have months at your disposal waiting for your order to arrive, then maybe you should give this seller a shot. Otherwise look elsewhere. Currently I am contemplating placing a new order for my item with someone else. There is no telling if the item will ever arrive. It is being marked as shipped but there is no tracking information and I have been informed that it was shipped nearly 3 weeks ago.
JMTTOP Response:
Dear friend,

I've received your feedback and sorry for the inconvenience,this is the shipping detail:

Ship Carrier:
Chinapost
Ship Service:
epacket
Tracking #:
LS807368905CN
Ship Date:
04/20/2016

You can track the parcel at USPS official website,pls kindly check this is the latest tracking information:
2016-05-12 15:19 ELMHURST, IL 60126, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 3:19 pm on May 12, 2016 in ELMHURST, IL 60126.
2016-05-12 08:38 ELMHURST, IL 60126, Out for Delivery

Shows your parcel delivered successfully,so if you still haven't received parcel,we can refund you full money,we won't make you any loss.

Nice day.

Best regards.
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Alexey G.
Ordered on 3/12/2016
10 days - no item received, no shipment/tracking, no email. Very disappointing experience. STAY AWAY from JMTTOP! 3/21/2016 3:52:23 PM
I ordered HDD (NewEgg) with enclosure adapter(NewEgg Market Place - JMTTOP). The HDD from New Egg came in 3 business days as expected. 10 days later no sign of the adapter from JMTTOP. Emailed them two days ago - no reply, no tracking information. Today placed an order for similar adapter with a different seller. I called NewEgg customer service 10 days after order placement and was told the item is shipped from overseas and they have no information about the status of the item. NewEgg did not advertise that the seller - JMTTOP is located overseas . Very disappointing experience. Stay away from JMTTOP
JMTTOP Response:
Sorry sir,this is your Order Date: 03/12/2016 15:10:06
And the shipping detail with your order:
Ship Carrier:
Chinapost
Ship Service:
eapcket
Tracking #:
LS676501927CN
Ship Date:
03/13/2016

This tracking number also have tracking infor:
2016-03-24 00:38 ISC NEW YORK NY(USPS), Processed Through Facility, Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 12:38 am on March 24, 2016.
2016-03-15 13:53 CHINA, SHENZHEN EMS, Processed Through Facility

I don't know how you get the message the parcel haven't shipped out,but we shipped the parcel the day after you made the order.

If we haven't ship the parcel until the 3/22/2016,the order will automatically expire,and newegg will return the money to you,hope you can understand.

If you don't need it,pls refuse to sign the parcel after it arrived,the parcel retrun back, we will refund you full money,thanks.

Nice day.

Best regards.
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Anonymous
Ordered on 12/18/2015
Low Quality 1/10/2016 10:40:22 AM
I ordered the ACASIS AC-35 3.5 inch Hard Disk Storage Enclosure. Waited 2.5 weeks for delivery from China. The latch broke the very first time I attempted to open the case. Poor quality product.
JMTTOP Response:
Dear friend,could you send some photos to us about the product defective?don't worry,if we confirm there're problem with the parcel what you received ,we will refund you,will not let you have any loss,thanks for your help.
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Anonymous
Ordered on 11/18/2015
Great Seller!! 12/29/2015 3:22:16 PM
Fast shipping. Eggsellent product. Highly reccomended.
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