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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
As a family owned business for over 35 years, we take great pride in everything we do. Diamond Traces has become the leading supplier of Russian-cut diamonds. With offices in Israel, New York, and a state of the art diamond cutting facility in Russia, Diamond Traces is truly a global diamond expert.
We understand that buying diamond jewelry online without “touching” or “seeing” the actual piece can be very difficult and sometimes even a frustrating process, while also personal and should be treated with extraordinary attention.
At Diamond Traces, we consistently striving to make life easy for you and your significant others by doing everything we can. Over the years our family has established a basic set of beliefs that the jewelry buying process does not simply begin and end with one sale. Our goal is to make sure that our customers are forever satisfied even after the sale. Our main believes and goals, is to formulate longstanding relationships based on trust so that you will refer to us as a friend in your buying process.
Diamond Traces is not your ordinary dealer. We take great pride in being a full service distributor of jewelry with a caring and competent staff consisting of accredited jewelers, a graduate GIA gemologist, and master goldsmiths. Our goldsmiths present the highest quality of craftsmanship while delivering the best product to your satisfaction. Basically, we can custom design any piece of jewelry to your liking and create it to your taste.
We pride ourselves on having an assortment of styles in different price ranges so that there will always be something special that befits your style or for that someone special. As you will see, we're not just interested in selling you any piece of jewelry.
At Diamond Traces, you'll find a wide assortment of high-quality loose diamonds and fine jewelry, the option to design your own piece of jewelry, and the opportunity to learn about diamonds – all in the comfort of your home, without any bias or sales pressure.
We take our job seriously and believe in fostering a long and lasting relationship as your family jeweler.
- Returns Policy
We offer 30 Days Return Money Back Guarantee. If from any reason you are not satisfied with your purchase, please call us within 30 days of receiving your item(s). Returns must be in the same condition as it was received. If there is a materially inaccurate listing or you received an incorrect or defective item, a refund will be issued for the whole purchase amount. We do not refund: Shipping, Custom Made Jewelry and Special Order.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.