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Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Whether you are peeking in for the first time or re-visiting our shop, thank you very much for considering us. J-Subculture was established in 2012 and since February 2013 we've been doing business on our web store throughout North America, Europe and Asia. We are a motivated team, delighted to serve customers around the world with trademark products from Japan.
Cool figures of popular Manga/Anime, awesome card trading collections or latest console games--we have it all! Our services and featured goods are gradually expanding, offering an ever-wider range of products for the home, the office, school and much, much more. Please take your time browsing through our vast selection to find what you have been searching for. It's our ongoing motivation and goal to provide our customers with a rewarding shopping experience, bringing Japan and its distinct culture closer to you!

However, nothing is more important to us than our relationship with our customers. If you have any questions, inquiries, or problems/concerns with an order you have placed, please do not hesitate to contact us! We will reply quickly and provide all possible assistance. We have a multilingual staff including native English, German, French and Spanish speakers. If you would like to communicate in a specific language (including "native English please"), by all means specify so when contacting us.

Other features of J-Subculture:

How We Ship
All our transactions will be shipped with standard shipping method including insurance and tracking number. Express delivery method we are currently not offering via our services. In case you prefer express delivery for your order, please contact us separately at j.subculture.com@gmail.com.

Wholesale Program
For customers, who want to purchase more than 10 pieces of the same product, please also contact j.subculture.com@gmail.com to consult with us on the conditions.

Introducing 3 Main Services of J-Subculture
Auction Service:
http://auction.j-subculture.com/?fr=japan25

Shopping Service:
http://shop.j-subculture.com/?fr=japan25

Purchasing Agency Service:
http://www.j-subculture.com/tops/?fr=japan25

Now that we've introduced ourselves a little, please enjoy your shopping tour around J-Subculture!

We are looking forward to receiving your order : ).

J-Subculture.com
4-24-20-3F, Hakataekimae, Hakata-ku, Fukuoka-city,
Fukuoka, 812-0011 Japan.
E-Mail j.subculture.com@gmail.com
Tel + 81-92-409-1314

  • Feedback
  • Returns Policy
On-Time
Delivery
100.00%
Product
Accuracy
100.00%
Customer Service
Statisfactory
100.00%
44 Reviews (83% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-11 of 11
Anonymous
Ordered on 1/3/2017
Rock solid, lickity split. 2/7/2017 2:09:58 AM
Fast, well packed and professional.
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Greg E.
Ordered on 12/6/2016
Terrible 12/27/2016 8:25:49 PM
Product did not arrive. No way to do anything about it. Dont buy from NewEgg. They used to be good but now they suck.
J-Subculture Response:
Thank you kindly for your contact, we saw that shortly after your feedback the goods arrived. The delivery was conducted within the usual time frame of 10-25 days for your region and also tracking ID was provided.
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Anonymous
Ordered on 8/11/2016
nicely prepared packaging 8/31/2016 9:38:14 PM
Shipping was bit too slow (purchased on 11th of August, Item received on 31st of August took 2 and half weeks!)
but according to tracking info package was stuck in custom for long time for unknown reason, which is only reason I am giving 4 eggs instead of 5, I know custom problem is out of seller's power but it just took too long haha.
and once again packaging was very nice, thank you!
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Anonymous
Ordered on 6/16/2016
Great item, great experience 7/7/2016 7:28:38 PM
Glad that I decided to go ahead and by this excellent soldering iron from the seller in Japan. I could gotten it faster, at twice the price, from a USA source, but decided that I would wait the extra time and take advantage of the excellent pricing with a bit of a wait. Ended up arriving in just over a week, nicely packed and including a small origami figure. Nice touch. Love the it iron, best I've had.
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Anonymous
Ordered on 5/25/2016
Fast Shipping, Great Item! AAA+++ 6/10/2016 7:11:46 PM
Awesome, well packaged and included extra items! Thank You!
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ARTHUR T.
Ordered on 11/30/2015
They must have been slammed during the holidays or something. 1/12/2016 6:04:33 AM
I ordered something from them on November 30, 2015. I *thought* the item was in stock (it wasn't) and that shipping/arrival would happen before Christmas. It is now January 12, 2016 and I still have not received my item. I have no idea when it will arrive and the tracking number provided is less than helpful.
J-Subculture Response:
Thank you for your contact about this transaction and please pardon that we didn't reply to this feedback much sooner. We offer your our sincere apologies for the inconveniences occurred at the time, but we are relieved that you could receive the package in the end. For any questions, please feel free to reach out to us at all times.
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Kelly V.
Ordered on 12/23/2015
No customer service 1/8/2016 8:17:34 AM
I contacted Newegg support immediately after my purchase. I made a mistake and wanted to cancel my purchase from the seller. Newegg was not able to change or address my issue so Newegg contacted the seller via email, and copied the customer, accessing them of the situation (that the order had not been processed/shipped yet and the customer wanted to cancel the transaction. Finally, to contact the customer directly). Needless to say I never got a response. Several days later I received a notice that my order had to shipped. I never received any contact from this seller and I am very displeased.

Beware of this seller if you value customer service.

Item was received within the shipping timeline.
J-Subculture Response:
Thank you for your sharing your impressions with us and with other buyers. Please pardon that we could not respond to your comments any sooner. We saw that the product arrived at yours via the tracking, we hope you have good fun with it. We are terribly sorry for the lack of communication, however, upon thorough review in our records, we could not find any request or contact about this transaction. Customers receive the automated shipping confirmation, but other than that we would not be in touch with clients unless they contact us for questions. For this particular item though we could not find correspondence on file. For future reference, please contact our shop directly, we will then be able to efficiently assist. Despite the trouble this time around, we hope that we could receive a second chance at a next occasion.
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Anonymous
Ordered on 11/19/2014
12/24/2014 5:10:29 PM
Decently fast shipping and moderate contact. Tracking on item did not get mirrored to Newegg, though did exist.
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Fizzgig
Ordered on 11/30/2014
When will it arrive? 12/21/2014 4:48:19 AM
Ordered a cute plushie last month thinking I would have it before the holidays. Shipping time is suppose to be between 5-15 days, it's been over 20 for me. Tracking number does nothing.
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Alex
Ordered on 10/12/2014
Great seller!! 11/11/2014 12:42:14 PM
There was some trouble during the shipping, but they kept in contact with me throughout the process. Item arrived a little later than expected, but very happy. Had some nice things in there too. Highly recommended, will shop with them again!
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Anonymous
Ordered on 10/5/2013
Product 11/22/2013 7:04:47 PM
Item arrived and it worked not bad shipping time for overseas.
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