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Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

  • Feedback
  • Returns Policy
On-Time
Delivery
66.67%
Product
Accuracy
66.67%
25 Reviews (84% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
2 egg
0
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Reviews 1-13 of 13
Jermey S.
Ordered on 2/24/2017
Will never order from again 3/11/2017 4:05:47 PM
Ordered 2 Noppoo Choc mini 84 keyboards from them. They shipped under the same tracking # one came in 4 days. Still have yet to receive the other. When I contacted them the other hadn't shipped yet. Was told I'd be emailed the tracking # when it did. Waited 2 days contacted again and the person shipping the item was "unable to find" the tracking#. Sp I still have no proof the item even ever shipped and can't track to see when it will arrive. Then I was asked to wait 3 more days so I did and still no board. They finally said they'd grant a refund which I have to wait 2 more days for. The whole time newegg was less than helpful. They took my money but did nothing to help obtain info on where my product was. I had to email the seller the whole way. Never again will newegg of focalgadgets see my business. Also be warned focalgadgets also do business on other very popular online ordering sites so look before you buy. Noticed this when looking for the same keyboard elsewhere. Used to love newegg, but they seriously need to either hold 3rd party sellers more accountable or help their customers actually recieve the products they order from their site. I will pay more before using either company again. You've officially lost a customer that could potentially spend thousands a year as a custom computer builder. I'd give 0 eggs if possible.
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Gary A.
Ordered on 2/11/2017
Fantastic 3/11/2017 10:39:35 AM
yes, very much so. Item was delivered 2 days before it was scheduled to arrive!! Great Job.

Gary A.
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kyle p.
Ordered on 11/20/2016
Good transaction. 11/23/2016 12:33:37 AM
Item was in perfect condition. Shipping was extremely fast considering I chose the free shipping option. Ordered 10/20 and got the item on 10/22. My only concerns are 1) The item was slightly more expensive on newegg compared to their other store on a newegg's competitors site, 2) Item was packaged poorly (which may not be the seller's fault, not sure.) The box it came in was an appropriate size but had insufficient padding to prevent the item from being knocked around while in transit. I would buy from them again and recommend to others.
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Anonymous
Ordered on 6/19/2016
Restocking fees 6/30/2016 10:43:14 PM
Restocking fees?? I bought this item thinking it has 2 slots of HHD ,but this item had only one! so simply its no use for me.So I wanted to return it and I coudent since his restocking fee is 8.99 and shipping is 7.00 $ and this external docking station is worth only 21.99 so I am getting 5 $ back .... that is what happened .
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David E.
Ordered on 2/17/2016
Item does not match description - package sent to wrong address 2/23/2016 12:15:55 PM
The shipping label on my package didn't have all three digits of the suite number I provided which delayed the delivery of the package. Then when I got the item, the product did not fit the description listed by the seller.
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Anonymous
Ordered on 3/15/2015
Great seller 3/18/2015 6:05:45 PM
Items shipped quickly and arrived in perfect packaging. Item works perfectly.
Focalgadgets Response:
Thank you for your positive feedback.:)
Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Please kindly contact us if you have any question.
Yours Sincerely, Focalgadgets
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Anonymous
Ordered on 8/20/2014
Fast shipping, great product 8/27/2014 3:29:43 PM
I bought a noppo mini choc keyboard and it's awesome.
Focalgadgets Response:
Thank you for your positive comment. Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Yours Sincerely,
Focalgadgets
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Dave
Ordered on 5/9/2014
Quick and good 5/15/2014 7:17:51 PM
Keyboard showed up very promptly and was well packaged!
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Mlove
Ordered on 4/19/2014
Couldn't have asked for better 4/22/2014 4:04:04 PM
The speed at which my order arrived was ridiculous. It was shipped in perfect condition and packaged in a way to where it could not be damaged. I would buy a totaled used car from Focalgadgets if given the opportunity. A+++++
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talrnu
Ordered on 4/2/2014
Quality Service 4/7/2014 2:32:27 PM
Some kind of inventory error came up and they contacted me immediately with a perfectly reasonable alternative. My order wasn't delayed, I got exactly what I wanted, and I didn't have to yell at anyone. :)
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ariv3ra
Ordered on 10/14/2013
Great Vendor - Excellent Service & Quick Delivery 11/20/2013 1:12:49 PM
Excellent service. Quick Delivery and great price. I will def use them again. Totally recommend them
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Forgot
Ordered on 11/10/2013
Good job 11/16/2013 6:37:31 PM
Was also hesitant to order from unkown seller like this but with Newegg backing them up, I was ready to try them out.
Ordered on 10th, was here on 16th, properly packaged and protected. Boxing could be wrapped for a gift. Came with all parts and brand new exactly as promised.
My order was the Keycool keyboard model 84II in black with Cherry Brown Switches and White LED backlite. Had NO problems at all, was looking at spending weeks waiting for cutoms or something to delay it, but was pleasantly surprized by how quick it got here.
Came from Kentucky, USA.
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David
Ordered on 10/18/2013
Bought a Keyboard from them. 10/22/2013 6:43:06 AM
Was kind of nervous buying something from them because they had no reviews at all but decided to go ahead and get my Noppoo mid 87 anyways. Placed order on Friday with free shipping my keyboard was here on Monday. Very good service. Do not hesitate to buy from them.
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