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The InSassy team has spent countless sleepless hours sourcing the best gaming/electronic accessories for you, and at InSassy, quality is non-negotiable. We're not just sellers, but also gamers/users ourselves hence when you shop with us you can expect the best. If there's anything we can do to help, we'd love to hear from you! Just shoot us an email and we'll get right back to you.
- Returns Policy
•Return for refund within: 30 days
•Return for replacement within: 30 days
•Restocking Fee: Yes
This is our Standard Return Policy. Items covered by this policy (those products for which InSassy Inc states "This item may be returned for a replacement or refund within 30 days only") must be returned to InSassy Inc within 30 days of the invoice date for this policy to apply. “Return” constitutes that the product is in the same condition that it was sent out, in its original box/packaging. Return part of an order you will only be refunded for the returned item.
Please note Shipping charges are not covered by our refund policy and non-refundable.
Return shipping will be paid by buyer.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.