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HeightsDeals: We have been internet vendors for the last decade. Though our e-commerce business has included electronics, appliances, brand name clothing and jewelry, everything we sell shares a common factor: top-rated merchandise at competitive prices.
Our hope in founding HeightsDeals is to continue this tradition of excellence, exceeding your expectations with our wide range of affordable products. Our dedication to customer service remains unsurpassed. With a goal of 100% customer satisfaction, we promise to provide rapid response time, speedy shipping, and an open ear to our consumers’ needs.
Our growth and success depend on you and we look forward to developing a solid business relationship.
- Returns Policy
To arrange for a return please contact our return department at 1(888)225-3594. Return products must be authorized by HeightsDeals and insured to prevent loss or damage. We must provide you with a return authorization number for all items you wish to return. No returns will be accepted without an authorization number.
You can return most new and unopened items within 14 days of delivery. All returns are subject to a 20% restocking fee. Items must be returned in new or unused condition and contain all original materials included with the shipment. All returned items will be inspected and awarded a partial refund if opened or used. If the return is a result of our error, or the merchandise is damaged, we will refund the full cost of the merchandise and shipping charges.
A return must meet the following criteria: All products must be returned in their original container or package, in clean and resalable condition. All returns must be accompanied by a copy of the invoice with a description of the problem or error. Items (including expired items) that are not returnable to the manufacturer are not returnable. Special order items (example: certain small equipment or products that we ordinarily do not stock) are not returnable.
Shortages or any error in the shipment must be reported within 14 days of the invoice date in order to receive a credit.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.