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For almost a decade, we have been providing shoppers with the top electronics and accessories on the market. Our team believes that happy customers and successful transactions go hand-in-hand, that’s why we go the extra mile to offer the products you love at the lowest possible prices. We strive to ship out all orders the following business day, packed with care, at no cost to you.
If you need assistance please feel free to call or email our office directly at anytime of the day (718-635-9800). Our customer service representatives are in the office Monday – Thursday 10:00 am – 6:00 pm and until 3pm on Fridays (Eastern Standard Time). If you contact us outside of those hours, just leave a message and one of our reps will get back to you as soon as possible. Please allow about one business day because we respond to emails and calls in the order that they are received.
Thank you so much for shopping with us and be sure to check our storefront for new deals every day.
- Returns Policy
Returns are accepted within 30 days of purchase. Refused items, including items purchased accidentally or fall under buyer's remorse, will be charged a restocking fee to cover shipping costs. If an item needs to be returned due to defective or DOA issues, please call or email us for an rma#. This authorization is valid for 30 days. The RMA # must be clearly on the outside of the shipping box. Nothing should be written or taped on the item’s box or any of the items inside. The item, its box, and all of its accessories must be in the same condition as when they were shipped out. If the item is damaged, there may be an added restocking fee. If it is in an unsaleable condition, the item may be refused and shipped back with no refund applied.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.