- Email This Seller
About us Our Mission Statement:Our aim is to dominate the Internet sales of Medical Supplies products. Through innovation and a strong focus on Top level Customer Service, we will provide our customers with the distinct advantage of Wide Variety of product selection, competitive prices and the convenience of fast delivery.
About Our Company:Our Company was started in 1997 as small family operated corporation based at Los Angeles in California which is Just few miles away from Disneyland and Hollywood.We offer a broad line of name brand products to consumers and businesses throughout United States.We carry over million products and we are in the process of listing all these products on NewEgg Web Site.We started online Medical Supplies Business in 1997 when it was the first of its kind in the late-90's & remains the leading source for all kinds of medical equipment and supplies today. We showcases thousands of Medical Supplies products to consumers & businesses.Sales are supported by a team of customer service representatives,Technical Supports Staff & I.T. professionals working in to greater each customer's experience on-line and on Phone.
You can communicate with us thru Phone at 1-888-443-9327 during our normal Business hours(Monday to Friday (8AM-5PM PST) or email at any time Thru NewEgg contact us page .We make every efforts to reply all email questions within 24 hours.
Our Address is
Medical Supplies Wholesale
9950 Bell Ranch Drive
Santa Fe Springs, CA 90670
- Returns Policy
Procedures to return the item
Some items are non returnable due to health regulation which includes Bathroom Safety Products, Incontinence Products, Diabetes Care Products, and all those items which are clearly mentioned in their description about their no-returns feature. The all other items should be in original packaging and must be in sale able condition. Please keep all packing material and documentation in the event that your equipment returned.
Before returning anything,
Returns: Please Contact us within 30 days from the date of order to obtain a Returned Merchandise Authorization (RMA) number. Please have the following information on hand when emailing for an RMA number:Order number, Customer name, Invoice number, Serial number and the nature of the problem. Those returns authorized by us are subject to a restocking fee of up to 15% plus applicable shipping cost. No RMA number will be given if requested after 30 days of Invoice. All defective products except (wheelchairs, scooters, and patient lifts) will be accepted by us for exchange or repair, if RMA number is requested within 30 days of invoice. After 30 Days of invoice, all manufacturer warranty will be applicable. Customers are advised to contact the manufacturer directly to resolve the issue. It is important that the RMA number is clearly written on the outside of the box. Packages received without an RMA number will be returned to you or will not refunded since these packages without RMA number are difficult to trace.
On all product returns, you are responsible for arranging shipment of the product back to same warehouse from where the item was shipped. You may use UPS, FedEx, or any other ground parcel carrier of your choice thru which online tracking of shipment is available
If you are returning an item shipped in error by us, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.