- Email This Seller
This is MBot 3D printer team. It's belong to Magicfirm, LLC.
Magicfirm is located in Hangzhou China, a beautiful city, It started 3D Printing business from 2009.
MBot3D is committed to make high quality, affordable personal 3d printer for everyone.
MBot 3D printer based on open source 3d printer started from 2011.
More info of Magicfirm:
Magicfirm is found in 2009. We focus in 3d printing service in China.
Magicfirm make MBot 3D printer base on OpenSouce hardware.
Our goal is make the affordable 3d printer at $1000 for engineer, design, student and enthusiast.
Our bussiness web site:
3D Printing Service http://www.3d-print.cn
MBot Desktop 3D Printer http://www.mbot3d.com
2009/9, Magicfirm was found by JIN Tao, Zhang Kai, Zhang Shuai.
2009/11, Provide WOW gamer characher model customize service using zcorp 3d printer 510.
2010/4, Begin to provide 3d printing service for design related company and designer, students.
2010/6, We become the reseller of ZCorp in China.
2011/5, Begin make first generation MBot 3d printer.
2011/11, Begin to sell our MBot 3D printer.
2012/1, We become the partner of NextEngine in China.
2012/4, Begin to research in second generation of MBot 3D printer.
2012/4, MBot 3D Printer sells 100th machine.
2012/5, We become the reseller of BFB in China.
2012/5, Our online 3d model community online.
2012/8, MBot Cube release.
2012/9, MBot Cube begin to sell in market.
2012/10, MBot Cube sells 100th machines.
2013/2, MBot Cube PVC version release.
2013/5, MBot Cube 2 release.
- Returns Policy
When returning product to Mbot for any reason, you must first to contact our RMA department. This can be initiated by email firstname.lastname@example.org. Customer can return product to mbot within 15 days of receive date.
The following information is required in order to complete the RMA request:
MBOT part / Device number
A brief description of the problem that is occurring with the product(s) to be returned.
All requests are processed within 7 days after we recevied refound product.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.