- Email This Seller
Thank you for taking time to learn about us! We are an online and local retailer in the Chicago area. We have been in business since 2006 and currently have an A+ rating with the Better Business Bureau.
We specialize in consumer robotics, robot toys, educational robot kits, robot and electronic parts. We work directly with manufacturers and offer very low prices. We also try to keep our shipping costs low.
One way we satisfy our customers is with very fast shipping times. Most orders ship within 24 hours. Our central location in the Chicago area keeps transit time very short for most customers, 1-3 business days is typical. Generally you can expect to receive your item(s) within one week.
Small items are shipped via the postal service to keep shipping costs low. Larger items may be shipped via Fedex Ground. Expedited shipping options are also available.
Do not hesitate to contact us via email or phone if you have a question about the item(s) you are interested in. You may use Newegg's messaging system or you may contact us directly. Please indicate that you saw the product on Newegg if you contact us directly. Here is our contact information:
We look forward to your business!
- Returns Policy
Thank you for shopping with us. Your satisfaction is our top concern. Generally most returns are eligible for a full refund, less original shipping and have no restocking fee.
We accept refunds on all items that are in resalable condition. Generally this means new, unopened and unused.
If you are unhappy with the item, please explain the reason in detail. Please obtain the RMA number and RMA shipping address from our customer service department and return the item along with its packaging. The original shipping cost is deducted from your refund, even on items with free shipping. We reserve the right to deduct a re-stocking fee up to 15% for all items that have been opened and used or otherwise damaged by you, at our discretion.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.