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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
watches Timepieces is a leading distributor of brand name watches located in the heart of New York City. We strive to offer our customer’s with quality watches at competitive rates with the highest level of service.
We guarantee every watch to be 100% authentic without any defects and most important, we guarantee your satisfaction.
- Returns Policy
We strive to provide you with an easy pleasant shopping experience. In the event that you are not fully satisfied with your purchase, please read our return policy below to return or exchange your item. We will try our best to fully satisfy your shopping experience with us and we will work hard to earn a five star feedback from you.
If you are not fully satisfied with your purchase, you may exchange or return it for a refund (excluding shipping charges) within 30 days from shipping from our warehouse, subject to a Return Merchandise Authorization from us or by requesting a return authorization from Newegg. The cost of shipping will be deducted from your total refund.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.