- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
AuthenticWatches.com is a family owned and operated business in Southern California. Since 1979 we have specialized in jewelry and watch sales from a retail store by the name of McPherson Jewelers. We have now transferred our business online and specialize in quality timepieces. All timepieces we offer for sale originate from Authorized dealers. These are the same timepieces which the local authorized "Retail Stores" sell at "Retail Prices". We purchase our timepieces in large quantities and resell them with low mark-ups. Furthermore, by strictly specializing in top quality Swiss timepieces we are capable of offering even lower prices. All timepieces are new and authentic. We highly believe in the products we sell and would not offer any timepiece which we do not approve of. We look forward to making your online experience as pleasant as possible. Current brands we carry are TAG Heuer, Breitling, Omega, Baume & Mercier, Gucci, Longines, Oris, Rolex, Cartier, Rado, Zenith, Chopard, Movado, Ebel, Tissot, Michele, Hamilton, MontBlanc, Raymond Weil, Jaeger LeCoultre, Audemars Piguet, Blancpain, Chanel, Christian Dior, IWC, Ulysse Nardin, as well as Jewelry.
- Returns Policy
Our main concern at AuthenticWatches.com is to provide prompt and quality customer service. If you are not completely satisfied with a purchased item, you may return it within 30 calendar days (except for jewelry, which must be shipped back within 10 calendar days of receipt, and gift cards which are not refundable) of shipment date (item must be delivered to the address on the RMA form by the 30th calendar day after shipping) for a refund minus shipping fees and a 10% restocking fee of the full order amount (minimum $50 per item); or a full value one time exchange for a similarly priced item (not less than 80% of original purchase price) plus shipping fees. We can only offer store credit for payments made by gift cards. Please note that on exchanges the item will be reserved at the posted price for 5 days; afterwards the posted price and delivery timeframe will apply. Please ship back your item promptly once you have called to obtain your RMA number. Please refer to the RMA form for such shipping costs. Please report any imperfections or discrepancies within 24 hours of receipt and have the watch returned to us within 7 calendar days of receipt. Any exchanges after the first one will incur a 10% restocking fee. Requesting a refund after performing an exchange will result in a 20% restocking fee (minimum $100). If we are not able to obtain an item which you would like to exchange for, the restocking fee will apply if a refund is requested. All refunds will be processed in the same manner as payment form except for wires, cashier's check and money orders which will be refunded by company check; partial refunds of this manner will incur a $25 processing fee. We are unable to refund payments made by any form of gift card, and can only offer store credit for gift card payments. There will be an additional $20 fee for returning a sized watch, either for refund or exchange. A replacement watch will not be shipped until the original watch is received. Exchanges will be shipped out within 2 business days of receipt of returned watch. We do not have a price protection guarantee. If we lower a price after an order is placed, we reserve the right not to refund the difference between the purchase price and the current advertised price. Once an order is placed, our return policy takes full force. The restocking fee applies to all cancelled orders whether it has been shipped or not. We do not accept returns on special orders (including but not limited to any watch which we do not have in stock at the time the order is placed). All returned watch links, whether the watch is returned or not, will incur a 50% restocking fee. Any deposits placed for special orders are not refundable upon cancellation. Balance on special orders must be paid within 72 hours of watch arrival notice.
Items must be returned UNWORN, unaltered, in their original, unused condition, in their original boxes and with all paperwork (this includes warranties), parts and accessories to insure any credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; tags and protective stickers have not been removed; there are no signs of wear on the product or the case; and the product must not have been sized or altered in any way. Note that dings and scratches will happen even if a watch has only been worn for a few hours. We cannot accept a return of any item with any indication that it has been used if a full refund is expected (before restocking fees). Any used or altered timepiece will be refunded an amount equal to what we consider to be its current value with a minimum restocking fee of 20% (minimum $100).
All items being returned or exchanged must have an RMA number. Please request a Return Merchandise Authorization (RMA) number by phone prior to returning the item. Any item returned without an RMA number will not be accepted and sent back at the buyers' expense. RMA numbers expire 5 business days after being issued.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.