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For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Hong Kong Shanhai Group limited, founded in 2003 in Shenzhen and HK . We manufacture and market GSM and GPRS modem , GSM module GPRS module , EDGE module and modem , CDMA module and modem, GPS and GSM antennas and other accessories , GPS navigators, Our products are imported to the US, Canada, Europe, South America and the Middle East. Our annual sales vale exceeds US$20 million.

With many years of production and market developing experience, our products all feature novelty style, fashion taste, high quality and competitive price. Meanwhile, they are complying with RoHS, CE and FCC standards. Therefore, they are popular in the area of OEM & ODM and help us win high reputation.

Innovation and the consciousness of service have always been our company's idea. In order to supply superior products, we have introduced a modern management system, advanced technology and new business concept into our company.

In-house processing for qualityWe handle plastic injection, welding, painting, assembling and packing at our factory. This allows us to carefully control quality and ensure on-time delivery.

10 partner workshopsWe have ten partner workshops to back us up for your large orders. We also provide import and export assistance via our group company.

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130 Reviews (46% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 69
Paul E.
Ordered on 10/15/2016
Not Received 11/10/2016 8:19:36 AM
I have not yet received the item and it has been several weeks.
HK shanhai group Response:
Hello Paul,
Your package is on the way to your destination, it's about to reach you. Please kindly have some more patience. Thanks. Please feel free to contact me if you have any questions.

2016-11-13 07:13 In Transit to Destination, The item is currently in transit to the destination as of November 13, 2016 at 7:13 am.
2016-11-12 10:10 LOS ANGELES, CA 90009, Departed USPS Facility
2016-11-11 19:13 LOS ANGELES, CA 90009, Arrived at USPS Facility
2016-10-18 02:41 CHINA, SHENZHEN EMS, Processed Through Facility
2016-10-17 21:44 Origin Post is Preparing Shipment
2016-10-17 21:44 CHINA, Acceptance
  • Not answered
  • Not answered
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Did you find this review helpful?
Paul E.
Ordered on 10/15/2016
Not Received 11/10/2016 8:19:36 AM
I have not yet received the item and it has been several weeks.
HK shanhai group Response:
Hello Paul,
Your package is on the way to your destination, it's about to reach you. Please kindly have some more patience. Thanks. Please feel free to contact me if you have any questions.

2016-11-13 07:13 In Transit to Destination, The item is currently in transit to the destination as of November 13, 2016 at 7:13 am.
2016-11-12 10:10 LOS ANGELES, CA 90009, Departed USPS Facility
2016-11-11 19:13 LOS ANGELES, CA 90009, Arrived at USPS Facility
2016-10-18 02:41 CHINA, SHENZHEN EMS, Processed Through Facility
2016-10-17 21:44 Origin Post is Preparing Shipment
2016-10-17 21:44 CHINA, Acceptance
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Paul E.
Ordered on 10/15/2016
Not Received 11/10/2016 8:19:36 AM
I have not yet received the item and it has been several weeks.
HK shanhai group Response:
Hello Paul,
Your package is on the way to your destination, it's about to reach you. Please kindly have some more patience. Thanks. Please feel free to contact me if you have any questions.

2016-11-13 07:13 In Transit to Destination, The item is currently in transit to the destination as of November 13, 2016 at 7:13 am.
2016-11-12 10:10 LOS ANGELES, CA 90009, Departed USPS Facility
2016-11-11 19:13 LOS ANGELES, CA 90009, Arrived at USPS Facility
2016-10-18 02:41 CHINA, SHENZHEN EMS, Processed Through Facility
2016-10-17 21:44 Origin Post is Preparing Shipment
2016-10-17 21:44 CHINA, Acceptance
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Paul E.
Ordered on 10/15/2016
Not Received 11/10/2016 8:19:36 AM
I have not yet received the item and it has been several weeks.
HK shanhai group Response:
Hello Paul,
Your package is on the way to your destination, it's about to reach you. Please kindly have some more patience. Thanks. Please feel free to contact me if you have any questions.

2016-11-13 07:13 In Transit to Destination, The item is currently in transit to the destination as of November 13, 2016 at 7:13 am.
2016-11-12 10:10 LOS ANGELES, CA 90009, Departed USPS Facility
2016-11-11 19:13 LOS ANGELES, CA 90009, Arrived at USPS Facility
2016-10-18 02:41 CHINA, SHENZHEN EMS, Processed Through Facility
2016-10-17 21:44 Origin Post is Preparing Shipment
2016-10-17 21:44 CHINA, Acceptance
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Enrique R.
Ordered on 10/16/2016
11/9/2016 7:56:36 PM
Says it's uses AA batteries but the inner sleeve is missing and you can't use AA batteries
HK shanhai group Response:
Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to improve our customer services.If you have any questions/comment/advice regarding to our products and services, you are more than welcome to contact us by clicking “Email This Seller” in our Newegg Seller Profile page.
  • Not answered
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Did you find this review helpful?
Enrique R.
Ordered on 10/16/2016
11/9/2016 7:56:36 PM
Says it's uses AA batteries but the inner sleeve is missing and you can't use AA batteries
HK shanhai group Response:
Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to improve our customer services.If you have any questions/comment/advice regarding to our products and services, you are more than welcome to contact us by clicking “Email This Seller” in our Newegg Seller Profile page.
  • Not answered
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  • Not answered
Did you find this review helpful?
Enrique R.
Ordered on 10/16/2016
11/9/2016 7:56:36 PM
Says it's uses AA batteries but the inner sleeve is missing and you can't use AA batteries
HK shanhai group Response:
Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to improve our customer services.If you have any questions/comment/advice regarding to our products and services, you are more than welcome to contact us by clicking “Email This Seller” in our Newegg Seller Profile page.
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Enrique R.
Ordered on 10/16/2016
11/9/2016 7:56:36 PM
Says it's uses AA batteries but the inner sleeve is missing and you can't use AA batteries
HK shanhai group Response:
Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to improve our customer services.If you have any questions/comment/advice regarding to our products and services, you are more than welcome to contact us by clicking “Email This Seller” in our Newegg Seller Profile page.
  • Not answered
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  • Not answered
Did you find this review helpful?
Michael F.
Ordered on 6/22/2016
LIES!!! 8/12/2016 5:40:31 PM
I ordered a cross laser and received a solid dot laser instead. Contacted seller who promised to send replacement head and asked if it was OK that I do the replacement myself as to save on shipping back and forth. I obliged. Nothing ever came. No shipping info, no further responses to my continuous inquiries. They were just hoping I'd go away!
HK shanhai group Response:
Dear Valued Customer,

Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to
improve our customer services.
If you have any questions/comment/advice regarding to our products and services, you are more than
welcome to contact us by clicking “Email This Seller” in our Newegg Seller Profile page.

Have a nice day !
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Michael F.
Ordered on 6/22/2016
LIES!!! 8/12/2016 5:40:31 PM
I ordered a cross laser and received a solid dot laser instead. Contacted seller who promised to send replacement head and asked if it was OK that I do the replacement myself as to save on shipping back and forth. I obliged. Nothing ever came. No shipping info, no further responses to my continuous inquiries. They were just hoping I'd go away!
HK shanhai group Response:
Dear Valued Customer,

Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to
improve our customer services.
If you have any questions/comment/advice regarding to our products and services, you are more than
welcome to contact us by clicking “Email This Seller” in our Newegg Seller Profile page.

Have a nice day !
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Michael F.
Ordered on 6/22/2016
LIES!!! 8/12/2016 5:40:31 PM
I ordered a cross laser and received a solid dot laser instead. Contacted seller who promised to send replacement head and asked if it was OK that I do the replacement myself as to save on shipping back and forth. I obliged. Nothing ever came. No shipping info, no further responses to my continuous inquiries. They were just hoping I'd go away!
HK shanhai group Response:
Dear Valued Customer,

Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to
improve our customer services.
If you have any questions/comment/advice regarding to our products and services, you are more than
welcome to contact us by clicking “Email This Seller” in our Newegg Seller Profile page.

Have a nice day !
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
MARIA D.
Ordered on 5/12/2016
shipping late. bad comunication, 5/20/2016 7:33:54 AM
I'm not recommended this sito to buy any product
HK shanhai group Response:
Dear Valued Customer,

Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to
improve our customer services.
If you have any questions/comment/advice regarding to our products and services, you are more than
welcome to contact us by clicking “Email This Seller” in our Newegg Seller Profile page.

Have a nice day !
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
MARIA D.
Ordered on 5/12/2016
shipping late. bad comunication, 5/20/2016 7:33:54 AM
I'm not recommended this sito to buy any product
HK shanhai group Response:
Dear Valued Customer,

Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to
improve our customer services.
If you have any questions/comment/advice regarding to our products and services, you are more than
welcome to contact us by clicking “Email This Seller” in our Newegg Seller Profile page.

Have a nice day !
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
MARIA D.
Ordered on 5/12/2016
shipping late. bad comunication, 5/20/2016 7:33:54 AM
I'm not recommended this sito to buy any product
HK shanhai group Response:
Dear Valued Customer,

Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to
improve our customer services.
If you have any questions/comment/advice regarding to our products and services, you are more than
welcome to contact us by clicking “Email This Seller” in our Newegg Seller Profile page.

Have a nice day !
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
MARIA D.
Ordered on 5/12/2016
shipping late. bad comunication, 5/20/2016 7:33:54 AM
I'm not recommended this sito to buy any product
HK shanhai group Response:
Dear Valued Customer,

Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to
improve our customer services.
If you have any questions/comment/advice regarding to our products and services, you are more than
welcome to contact us by clicking “Email This Seller” in our Newegg Seller Profile page.

Have a nice day !
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Allison
Ordered on 7/24/2015
8/20/2015 8:37:04 AM
The item I ordered specifically stated it was blue. Shortly after placing the order, I was asked by email (in badly translated english) if I wanted the black one. After a little bit of back and forth, they sent me the blue one. It arrived quicker than expected from overseas and it works just as expected.

I'm only taking points off here for the lack of formality in the emails. They didn't introduce themselves, they didn't mention my order or order #. They simply asked if I wanted the black one. Nothing more. I hesitate to wonder what would happen if I needed to return the order.
HK shanhai group Response:
Dear Valued Customer :

Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to
improve our customer services.
If you have any questions/comment/advice regarding to our products and services, you are more than
welcome to contact us by clicking “Email This Seller” in our Newegg Seller Profile page.

Have a nice day !
  • Not answered
  • Not answered
  • Not answered
0 out of 1 people found this review helpful. Did you?
Allison
Ordered on 7/24/2015
8/20/2015 8:37:04 AM
The item I ordered specifically stated it was blue. Shortly after placing the order, I was asked by email (in badly translated english) if I wanted the black one. After a little bit of back and forth, they sent me the blue one. It arrived quicker than expected from overseas and it works just as expected.

I'm only taking points off here for the lack of formality in the emails. They didn't introduce themselves, they didn't mention my order or order #. They simply asked if I wanted the black one. Nothing more. I hesitate to wonder what would happen if I needed to return the order.
HK shanhai group Response:
Dear Valued Customer :

Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to
improve our customer services.
If you have any questions/comment/advice regarding to our products and services, you are more than
welcome to contact us by clicking “Email This Seller” in our Newegg Seller Profile page.

Have a nice day !
  • Not answered
  • Not answered
  • Not answered
0 out of 1 people found this review helpful. Did you?
Jesse from Ohio
Ordered on 4/14/2015
Purchased mini bluetooth keyboard 5/6/2015 10:38:54 AM
Product was as-advertised and works correctly. Shipping updates were not very clear or informative, and overall it took 2.5 weeks to receive my item. Not too bad for overseas shipping, but I miss the good old days where your Newegg purchases actually came from Newegg, and were delivered in days, not weeks.
HK shanhai group Response:
Dear Valued Customer :
Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to
improve our customer services.
If you have any questions/comment/advice regarding to our products and services, you are more than
welcome to contact us by clicking “Email This Seller” in our Newegg Seller Profile page.
Have a nice day!
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Jesse from Ohio
Ordered on 4/14/2015
Purchased mini bluetooth keyboard 5/6/2015 10:38:54 AM
Product was as-advertised and works correctly. Shipping updates were not very clear or informative, and overall it took 2.5 weeks to receive my item. Not too bad for overseas shipping, but I miss the good old days where your Newegg purchases actually came from Newegg, and were delivered in days, not weeks.
HK shanhai group Response:
Dear Valued Customer :
Thank you for your order, Customer satisfaction is our goal and your valuable comments will help us to
improve our customer services.
If you have any questions/comment/advice regarding to our products and services, you are more than
welcome to contact us by clicking “Email This Seller” in our Newegg Seller Profile page.
Have a nice day!
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Anonymous
Ordered on 1/17/2015
unreliable seller 2/9/2015 5:54:40 PM
Still haven't received the items paid for yet. 2nd time this has happened with a market place seller. No more. Newegg is great tring to get help, but no one @ the seller has responded. Upsetting is not close to describe my disappointment. No eggs.
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
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