- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.
Hong Kong Shanhai Group limited, founded in 2003 in Shenzhen and HK . We manufacture and market GSM and GPRS modem , GSM module GPRS module , EDGE module and modem , CDMA module and modem, GPS and GSM antennas and other accessories , GPS navigators, Our products are imported to the US, Canada, Europe, South America and the Middle East. Our annual sales vale exceeds US$20 million.
With many years of production and market developing experience, our products all feature novelty style, fashion taste, high quality and competitive price. Meanwhile, they are complying with RoHS, CE and FCC standards. Therefore, they are popular in the area of OEM & ODM and help us win high reputation.
Innovation and the consciousness of service have always been our company's idea. In order to supply superior products, we have introduced a modern management system, advanced technology and new business concept into our company.
In-house processing for qualityWe handle plastic injection, welding, painting, assembling and packing at our factory. This allows us to carefully control quality and ensure on-time delivery.
10 partner workshopsWe have ten partner workshops to back us up for your large orders. We also provide import and export assistance via our group company.
- Returns Policy
Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: Yes
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.